Susanne Vollentine
Caldwell,Texas
Overview
24
24
years of professional experience
Work History
Bookkeeper/owner
Wild J Trucking LLC
Caldwell, TX
01.2026 - Current
- Sending weekly invoicing.
- Ensuring all DOT permits are up to date.
- Paying 1 employee contract labor weekly.
- Keeping records for all transactions and Tax purposes.
- Paying monthly trucking bills.
Automotive Virtual Auditor
Alacrity Solutions
Remote
11.2024 - 11.2026
- Led audit engagements to ensure compliance with regulatory standards and internal policies.
- Collaborated with cross-functional teams to streamline audit processes, increasing overall efficiency.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Reviewed auto body damage through photos.
- Reviewed and audited body shop estimates for discrepancies or over charges,
- Negotiated with body shop estimates.
- Followed insurance, state laws and company guidelines to ensure customer, body shop and insurance were equally satisfied,
- Calculated Total loss vs repairable guidelines to ensure the decision of repairable or total loss.
Collision Estimator
College Station Ford Collision
College Station, TX
08.2023 - 11.2024
- Inspect vehicles for damages and evaluate using visual inspection, mechanical testing devices, road tests, and information provided by the customer.
- Evaluate the necessity and cost of repairs and collect insurance estimates after reviewing damage.
- Meet with customers to discuss damages, repair process, timeline, and costs.
- Create accurate estimates that detail repair and labor costs and place work orders detailing part replacements and repairs into the work management system.
- Maintain communication with customers and be available to answer questions throughout the repair process.
- Keeping records of repair details and complete necessary paperwork.
- Effectively manage multiple repairs simultaneously.
- Implement an effective quality check process by inspecting repaired vehicles and ensuring the repair is up to standard.
- Complete final paperwork and payment with the customer.
- Provide exceptional customer service at all times and create ongoing relationships with customers.
- Software used CCC One and CDK
Office Manager
Vollentines Garage Inc.
04.2005 - 08.2023
- Completed weekly payroll.
- Conducted all estimates. Including looking up labor times and finding best deal and warranty on parts.
- Ran every vehicle for warranty work eligibility or part warranty eligibility.
- Getting approvals through insurance and warranty companies for mechanical and body work
- Alldata software
- CCC One Estimating
- Running an Automotive repair shop in all aspects
- Administered to CRM and company database, including troubleshooting, maintenance, updates and reports generation.
- Listening and understanding customer complaints
- Scheduling jobs for the mechanic's
- Working estimates. Including finding parts, looking up labor in Alldata and CCC One . Calling the customer to explain what we found. To go over the estimate and accomplish an approval for the job.
- Creating suppluments
- Maintained computer and physical filing systems.
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
- Created reports and presentations.
- Received, screened and routed incoming calls.
- Coordinated special projects and managed schedules.
- Monitored and evaluated personnel performance to complete monthly reviews, recommend advancement or address productivity concerns.
- Provided complete meeting support including preparing materials and taking notes.
- Ordered all office supplies including ink cartridges, toner, and paper.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
- Prepared vendor invoices and processed incoming payments.
- Leveraged advanced skills and training to support operational needs of multiple departments.
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Paying electronic federal tax payments. (EFTPA)
- Managing all customer experiences
- overseeing and assisting any employee concerns or questions
- Accounts payable and receivable
Waitress
Yellow Rose
03.2003 - 10.2004
- Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
- Maintained complete knowledge of restaurant menu, including daily specials.
- Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
Education
High School Diploma -
Caldwell High School
Caldwell, TX01-2005
Skills
- Payroll and budgeting
- Excellent salesmanship
- Expert in knowledge of automotive parts, labor and body work
- CCC One Estimating system
- Alldata software
- Self Motivated
- Working Independently
- Quick books
- CDK software
- Excellent computer skills
- Microsoft, word, Excel, power point
- Team leadership
- Microsoft Office
- Account reconciliation
- Data management
- Database administration
- Presentation design
- Deadline driven
- Team building
- Credit and collections
- Workflow planning
- Business Relationship building
- Excellent multi-tasking ability
- Clear oral/written communication
- Policy and procedure modification
- Data entry
- Document Processing
- Customer Service Skills
- Critical Thinking
- Research Skills
Timeline
Bookkeeper/owner
Wild J Trucking LLC
01.2026 - Current
Automotive Virtual Auditor
Alacrity Solutions
11.2024 - 11.2026
Collision Estimator
College Station Ford Collision
08.2023 - 11.2024
Office Manager
Vollentines Garage Inc.
04.2005 - 08.2023
Waitress
Yellow Rose
03.2003 - 10.2004
High School Diploma -
Caldwell High School