Susanne Bell Foster
Demopolis,AL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks
Overview
31
31
years of professional experience
Work History
Post Office Clerk
USPS, United States Postal Service
Demopolis, AL
11.2019 - Current
- Received and processed incoming mail, packages, and other materials.
- Sorted mail according to post office regulations and customer instructions.
- Labeled, weighed, and stamped mail for delivery or pickup.
- Operated postage meters to weigh, stamp, and process outgoing mail.
- Filled out shipping forms for customers sending packages.
- Maintained records of all incoming and outgoing mail items.
- Responded to customer inquiries regarding postal services and fees.
- Assisted customers in selecting appropriate mailing methods for their needs.
- Processed money orders, traveler's checks, stamps, and other products sold at the post office counter.
- Prepared bulk mailing documents such as Customs Declaration forms.
- Ensured that all necessary documentation was properly filled out before processing a package or letter.
- Provided assistance with setting up PO boxes and forwarding addresses.
- Delivered parcels to local businesses on behalf of the post office.
- Collected payments from customers purchasing postal services or products.
- Greeted customers entering the post office lobby area.
- Inspected packages for proper packaging prior to shipment.
- Stocked shelves with various items available for purchase at the post office counter.
- Operated mail processing equipment and manually sorted mail.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Set goals and operating procedures that maximized employee effectiveness.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Sold stamps, services and packaging.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Offered support and advice to newer personnel to improve performance.
- Processed payments and handled cash using point of sale (POS) computer system.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Assisted customers with completing change of address and mail hold forms.
- Answered telephones, directed calls and took messages.
- Placed mail into appropriate PO boxes.
- Troubleshot office equipment, computer hardware and software issues.
Owner/Agent
Blackbelt Haulers, LLC
Demopolis, AL
07.2010 - 08.2017
- Monitored driver progress, communicated delays or changes in routes, and updated customers on expected arrival times.
- Maintained records of deliveries, pickups, and other related information for customer service purposes.
- Coordinated and scheduled truck drivers to ensure timely delivery of goods.
- Developed relationships with carriers to secure reliable transportation services at competitive rates.
- Provided support to drivers regarding route directions, traffic issues, road closures.
- Resolved any problems arising from the shipment of goods or services such as damaged items or delayed deliveries.
- Assisted in resolving billing disputes between customers and carriers.
- Prepared documents such as bills of lading, invoices, manifests, safety reports.
- Ensured compliance with Department of Transportation regulations relating to hazardous materials handling and shipping procedures.
- Analyzed daily operations data to identify areas for improvement in order to reduce costs and improve efficiency.
- Performed administrative duties such as filing paperwork and preparing reports on performance metrics including cost savings initiatives.
- Acted as a liaison between customers and carrier companies during peak periods when additional capacity was needed.
- Conducted regular inspections of vehicles for safety compliance before dispatching them out on trips.
Manager/Secretary
Davis Glass Shop
Demopolis, AL
07.2002 - 05.2017
Managed clerical needs of company employees, including copying, faxing and file management.
Responded to telephone inquiries from clients, vendors and the public.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Oversaw office inventory by restocking supplies and making purchase orders.Dispersed incoming mail to correct recipients throughout the office.Served as central point of contact for all outside vendors needing to gain access to the building.
Responded to telephone inquiries from clients, vendors and the public.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Oversaw office inventory by restocking supplies and making purchase orders.Dispersed incoming mail to correct recipients throughout the office.Served as central point of contact for all outside vendors needing to gain access to the building.
Palliative Care Consultant
Hospice Advantage
Demopolis, AL
11.2013 - 09.2014
Responsible for developing, maintaining and growing a network of repeat hospice referral sources within an assigned territory of 7 counties. Interacted with all necessary partners throughout the company, including the art department, upper management and sales. Participated in programs that provided operational training and education.Attended weekly sales meetings. Implemented and evolved high-impact strategies to target new business opportunities and new markets. Documented all call activity and profiling information on the E-call log on a daily basis.
Teller/Loan secretary
Commercial Bank of Demopolis
Demopolis, AL
08.2000 - 07.2002
Opened new customer accounts, including checking, savings and lines of credit.
Established new customer accounts including checking, savings, lines of credit and loans.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Processed cash withdrawals.
Loaded consumer loan applications into the Jack Henry loan processing program.
Delivered prompt, accurate and excellent customer service.
Processed treasury, tax and loan payments.
Established new customer accounts including checking, savings, lines of credit and loans.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Processed cash withdrawals.
Loaded consumer loan applications into the Jack Henry loan processing program.
Delivered prompt, accurate and excellent customer service.
Processed treasury, tax and loan payments.
Teller/Loan Secretary
Community Bank
Demopolis, AL
07.1998 - 08.2000
Opened new customer accounts, including checking, savings and lines of credit.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Processed cash withdrawals.
Trained employees on cash drawer operation.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Examined checks for identification and endorsement.
Entered member transaction data into the online banking software.
Processed treasury, tax and loan payments.
Maintained confidentiality of bank records and client information.
Delivered prompt, accurate and excellent customer service.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Processed cash withdrawals.
Trained employees on cash drawer operation.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Examined checks for identification and endorsement.
Entered member transaction data into the online banking software.
Processed treasury, tax and loan payments.
Maintained confidentiality of bank records and client information.
Delivered prompt, accurate and excellent customer service.
Dental Assistant
Drs Mellown and Green
Demopolis, AL
01.1997 - 01.1998
Escorted patients to exam rooms.
Stocked and prepared exam and treatment rooms, setting up required instruments, tools, and equipment.
Assisted dentists in permanent and temporary restorative procedures.
Obtained dental x-rays using traditional and digital methods.
Positioned patients for treatment and prepared necessary equipment for procedures.
Properly sterilized dental equipment and examination rooms in accordance with infection control policies.
Stocked and prepared exam and treatment rooms, setting up required instruments, tools, and equipment.
Assisted dentists in permanent and temporary restorative procedures.
Obtained dental x-rays using traditional and digital methods.
Positioned patients for treatment and prepared necessary equipment for procedures.
Properly sterilized dental equipment and examination rooms in accordance with infection control policies.
Sales Clerk
The Mustard Seed
Demopolis, AL
01.1993 - 01.1997
Responded to customer questions about products and services.
Put new merchandise on shelves and racks in attractive arrangements.
Answered customers’ questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Put new merchandise on shelves and racks in attractive arrangements.
Answered customers’ questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Education
University of West Alabama
Skills
- Excel spreadsheets
- Time management
- Self-directed
- Results-oriented
- Meticulous attention to detail
- Strong interpersonal skills
- Self-starter
- Professional and Flexible
- Organizational Skills
- Attention to Detail
- Check Processing
- Appointment Scheduling
- Workflow Optimization
Affiliations
Certified Screening Test Technician (STT)Certified DOT Safety ComplianceCPR CertifiedCompleted 12 weeks of Palliative Care Training
Timeline
Post Office Clerk
USPS, United States Postal Service
11.2019 - Current
Palliative Care Consultant
Hospice Advantage
11.2013 - 09.2014
Owner/Agent
Blackbelt Haulers, LLC
07.2010 - 08.2017
Manager/Secretary
Davis Glass Shop
07.2002 - 05.2017
Teller/Loan secretary
Commercial Bank of Demopolis
08.2000 - 07.2002
Teller/Loan Secretary
Community Bank
07.1998 - 08.2000
Dental Assistant
Drs Mellown and Green
01.1997 - 01.1998
Sales Clerk
The Mustard Seed
01.1993 - 01.1997
University of West Alabama
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