Susanne J Tudi
Oneida
Summary
Claims professional with extensive experience in managing and resolving insurance claims. Recognized for delivering high-quality service and achieving positive resolutions. Known for exceptional teamwork, adaptability, and proficiency in claims processing and customer service.
Overview
2026
2026
years of professional experience
Work History
Legal Secretary
Vindigni & Betro, LLC
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
Legal Secretary
Randy J. Schaal, Esq.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Received and placed telephone calls to clients and prospective clients.
- Transcribed legal documents and phone conversations.
Sr. LTD Claim Specialist
Metlife
08.2006 - Current
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
- Participated in ongoing professional development courses to stay updated on best practices within the industry.
- Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
- Evaluated medical records as part of claim assessments, ensuring an accurate understanding of treatment and recovery timelines.
Education
High School Diploma -
Oneida High School
Oneida, NYAssociate of Applied Science -
Mohawk Valley Community College
Utica, NY Skills
- Effectively and independently manage caseload of moderately complex claims which consists of pending, ongoing and active claims
- Critical thinking
- Customer service
- Attention to detail
- Organizing and prioritizing work
- Teamwork and collaboration
Timeline
Sr. LTD Claim Specialist
Metlife
08.2006 - Current
Legal Secretary
Vindigni & Betro, LLC
Legal Secretary
Randy J. Schaal, Esq.
High School Diploma -
Oneida High School
Associate of Applied Science -
Mohawk Valley Community College
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