Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Susannie (Susie) Centeno

Houston,TX

Summary

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.

Overview

9
9
years of professional experience

Work History

Front Desk Clerk

Stay Plus Inn
03.2021 - 12.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Kept accounts in balance and ran daily reports to verify totals.

Retail Sales Associate

CVS
02.2020 - 11.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Community Manager

Cornerstone Income Properties
06.2014 - 02.2019
  • Maintained 90% or higher occupancy and collections
  • Communicated effectively with owners, residents, and on-site associates.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Evaluated property conditions and recommended improvements.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
  • Collected and maintained careful records of rental payments and payment dates.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Kept properties in compliance with local, state and federal regulations.
  • Created policies and procedures for successful community management.

Education

Associate of Arts - Cosmetology

Houston Community College
Houston, TX
04.2017

Skills

  • Multi-Line Phone Systems
  • Hospitality Management
  • Problem-Solving Skills
  • Guest Relations
  • Administrative Skills
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Clerk

Stay Plus Inn
03.2021 - 12.2022

Retail Sales Associate

CVS
02.2020 - 11.2021

Community Manager

Cornerstone Income Properties
06.2014 - 02.2019

Associate of Arts - Cosmetology

Houston Community College

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Susannie (Susie) Centeno