Susan (Nikki) Lewis
Morgantown
Summary
Multi-tasking Manager well-known for creating positive workplace culture, being team-oriented with focus on collaborative success and adaptability to changing project requirements. I am a results-driven professional with extensive experience in evaluation and program management. I elevated stakeholder satisfaction and streamlined evaluation processes at West Virginia University Research. With a proven track record in fostering meaningful partnerships, I excel in strategic planning and impactful communication.
Overview
8
8
years of professional experience
Work History
Evaluation Manager
West Virginia University Research
09.2023 - Current
- Conduced regular audits of evaluation systems and processes to identify opportunities for increased efficiency, effectiveness, and overall quality improvement.
- Recommended adjustments to monitoring, measuring and analysis strategies to effectively assess progress toward program goals.
- Increased stakeholder satisfaction through transparent communication of evaluation results and regular updates on project progress.
- Optimized data collection methods by utilizing state-of-the-art technology and software tools for accurate measurement of outcomes.
- Influenced strategic planning by incorporating insights from program evaluations into organizational goals and objectives.
- Designed surveys and other evaluation tools to collect meaningful, actionable data.
- Enhanced evaluation processes by implementing data-driven strategies and streamlining workflow.
- Managed a portfolio of evaluation projects, ensuring timely completion and high-quality deliverables.
- Facilitated collaboration among evaluation teams and program staff to ensure alignment of goals, objectives, and measurement strategies.
- Determined performance indicators and how to measure and assess success of programs.
- Streamlined reporting processes by creating user-friendly templates that clearly communicated complex information to diverse audiences.
- Collaborated with stakeholders to identify key performance indicators and establish evaluation criteria.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Evaluation & Partnership Coordinator/Manager
West Virginia University Research
02.2019 - 09.2023
- Enhanced partner relationships by consistently maintaining open lines of communication and addressing concerns promptly.
- Monitored partnership performance metrics to identify areas for improvement and implement necessary changes.
- Provided timely updates to stakeholders regarding partnership status, milestones achieved, or challenges encountered throughout project timelines.
- Organized partner-focused meetings & events to strengthen relationships, exchange ideas, and share best practices among collaborators.
- Served as a liaison between internal teams and partners, facilitating successful cooperation on joint projects.
- Fostered a positive work environment that encouraged open communication amongst team members involved in partnerships.
- Developed comprehensive reports showcasing partnership performance results for executive review.
- Proactively sought feedback from current partners to continuously improve coordination efforts.
- Streamlined partnership processes for increased efficiency and satisfaction among partners.
- Implemented regular partnership reviews to assess progress, address challenges, and celebrate successes together.
- Drove efficiency improvement through continued process refinement and data analysis such as the implementation of new data collections tools and platforms.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Accomplished multiple tasks within established timeframes.
Marketing Associate
Morgantown Chamber of Commerce
08.2017 - 02.2019
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Enhanced social media presence with creative content and effective targeting.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
- Planned and executed events including monthly business after hours and annual day at the legislator
- Implemented customer relationship management system (ChamberMaster) to better track and analyze customer interactions.
- Assisted leadership in monthly committee meetings served as the unofficial secretary for those meeting, and providing detailed minutes
- Designed and distributed informative newsletters, keeping target audience well-informed and interested.
Executive Director
Main Street Fairmont
11.2016 - 04.2019
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Led successful fundraising campaigns, securing critical resources for program development and expansion.
- Advocated for organization and company mission to raise awareness and support.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Spearheaded new program initiatives to address unmet community needs and advance the organization''s mission.
Education
Bachelor of Science - Design And Merchandising
West Virginia University
Morgantown, WV05-2006
Skills
- Evaluation design
- Monitoring and evaluation
- Data collection
- Data analysis
- Interview techniques
- Research
- Database management
- Qualitative analysis
- Quantitative analysis
- Survey design
- Grant reporting
- Focus groups
- Logic models
- Evaluation planning
- Evaluation process
- Case studies
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Adaptability and flexibility
- Verbal and written communication
- Relationship building
- Customer relations
- Work Planning and Prioritization
- Scheduling and coordinating
- Self motivation
- Analytical thinking
- Employee training
- Task delegation
- Documentation and reporting
- Strategic planning
- MS office
- Project management
Accomplishments
- Achieved time-efficient reproting by introducing Piestar for quarterly and annual reporting tasks.
- Supervised team of two graduate students and 1 two staff member.
- Oversaw the duties of my Core Director was he was on extended leave.
Timeline
Evaluation Manager
West Virginia University Research
09.2023 - Current
Evaluation & Partnership Coordinator/Manager
West Virginia University Research
02.2019 - 09.2023
Marketing Associate
Morgantown Chamber of Commerce
08.2017 - 02.2019
Executive Director
Main Street Fairmont
11.2016 - 04.2019
Bachelor of Science - Design And Merchandising
West Virginia University
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