Susan R Tate
Las Vegas
Summary
Enthusiastic Patient Care Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of insurance verification and scheduling, with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. Motivated to learn, grow and excel in whatever position given.
Overview
11
11
years of professional experience
Work History
Front Desk Medical Assistant
Wee Care Pediatrics
04.2024 - Current
- Handle sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
- Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
- Provided compassionate support to patients during check-in/check-out processes, creating a welcoming atmosphere.
- Contributed to a positive clinic environment by greeting patients warmly and providing exceptional customer service.
- Ensured accurate data entry into electronic health record systems, contributing to more informed clinical decision making.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Completed daily cash reconciliations accurately while adhering to strict financial controls.
Front Desk Medical Assistant
Desert Pediatrics
12.2023 - 04.2024
- Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
- Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
- Managed high call volume by prioritizing tasks and multitasking effectively, ensuring timely responses to inquiries.
- Provided compassionate support to patients during check-in/check-out processes, creating a welcoming atmosphere.
- Maintained patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
- Collaborated with medical staff to coordinate patient care, facilitating efficient communication between departments.
- Ensured accurate data entry into electronic health record systems, contributing to more informed clinical decision making.
- Completed daily cash reconciliations accurately while adhering to strict financial controls.
- Checked patient insurance, demographic, and health history to keep information current.
Front Office Coordinator
G. Timothy Kelly, MD
10.2022 - 07.2023
- Collect patient and client documents and information upon referral.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Created and updated records and files to maintain document compliance.
- Aided colleagues, managers, and customers through regular communication and assistance.
Patient Care Coordinator
Optimal Physical Therapy
10.2017 - Current
- Greet customers and visitors in-person and handle call volume with accuracy and efficiency
- Check-in/out patient, verify & update all demographics and insurance information and collecting co-payments
- Verify patient insurance benefits
- Maintain schedule and information in TheraOffice/Raintree
- Maintained confidentiality of patient data at all times to safeguard health information
- Contacting/interacting with appropriate facilities in regards to patient care
- Other duties as assigned by managers and leads
- Upheld confidentiality requirements and regulatory compliance guidelines
- Developed strategic relationships with general practitioners and coworkers to build strong network
Student - Health Unit Coordinator
College of Southern Nevada
07.2017 - 08.2017
- BLS - CPR certified
- Basic EKG certified
- Office Equipment Training - Phones, Fax, Scanner, Pneumatic Tube
- Computer Skills - Word, Outlook, Excel, Meditech, Cerner
- Performed 48 Hours HUC preceptorship training
- Took extensive notes to document lessons and further solidify learning objectives
- Utilized professor office hours to clarify topics needing elaboration
- Followed school and classroom policies, regulations, dress codes and schedules
Guest Service Representative
Newport Beach Marriott Hotel & Spa
05.2013 - 06.2014
- Confirm, process, and conduct all guest check-ins/check-outs
- Performed Secure payments, verify and adjust billing, count bank each shift
- Activate room keys
- Complete all audits of hotel daily activities, prepare coinciding reports
- Comply with quality assurance expectations and standards
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Collaborated with team members to handle guest requirements from check-in through check-out
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel
- Took reservations over phone and through email, recording guest information in computer system and verifying details
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
Education
No Degree - Health Unit Coordination
College of Southern Nevada
Las Vegas, NV07.2017
Associate of Science - General
Murray State College
Tishomingo, OK2009
Certification - Front and Back Office Medical Assistant
Arlington Medical Institute
Arlington, TX1994
Skills
- Patient Scheduling/Surgery Scheduling
- Insurance verification
- Heavy Phones
- Medical terminology knowledge
- Ordering Supplies
- Multi task, work independently
- Excellent work ethic
- Collect Co-pays
- High Organization Skills
- Building Rapport and Credibility
- Resolving Problems
- Microsoft Office
- Critical Thinking Skills
Affiliations
- Phi Theta Kappa International Honor Society
- Alpha Chi National College Scholarship Honor Society
Timeline
Front Desk Medical Assistant
Wee Care Pediatrics
04.2024 - Current
Front Desk Medical Assistant
Desert Pediatrics
12.2023 - 04.2024
Front Office Coordinator
G. Timothy Kelly, MD
10.2022 - 07.2023
Patient Care Coordinator
Optimal Physical Therapy
10.2017 - Current
Student - Health Unit Coordinator
College of Southern Nevada
07.2017 - 08.2017
Guest Service Representative
Newport Beach Marriott Hotel & Spa
05.2013 - 06.2014
No Degree - Health Unit Coordination
College of Southern Nevada
Associate of Science - General
Murray State College
Certification - Front and Back Office Medical Assistant
Arlington Medical Institute
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