Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Susan Regina Garner

Clinton,North Carolina

Summary

Customer Support Specialist, dynamic and multifaceted leader with a detailed history of empowering organizations by adeptly managing the customer journey. Strong foundation in customer service and retail operations in addition to team leadership and development, inventory management, budgeting and forecasting, accounts payable/receivable, and more. Robust combination of leadership, interpersonal, and financial acumen. Ability to coordinate remotely while streamlining and improving the end-to-end customer experience. Legacy of inspiring customer loyalty by proactively handling inquiries, complaints, and billing questions in high-volume, deadline-driven environments; and comfortable challenging and being challenged while working collaboratively to deliver best in-class customer service.

Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers, patients, families, and the hospital staff. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Registrar and Switchboard Communicator

Sampson Regional Medical Center
04.2022 - Current
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department, or business.
  • Supported customers by managing over 200 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Kept records of calls placed and charges incurred.
  • Received incoming calls and paged individuals and departments over PA system.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Secured confidential patient information from unauthorized access.

Assistant Manager & Certified Pharmacy Technician

Walgreens
09.2008 - 05.2021
  • Facilitates seamless day-to-day operations by assisting store manager in number of tasks such as business planning, inventory management, customer service, and more
  • Assists in interviewing, hiring, and retention of staff; and empowers staff by coaching and mentoring them, while providing regular feedback and encouragement
  • Ensures customer loyalty by steadfastly enforcing Walgreen’s policies and procedures to ensure best-in-class customer service
  • Maximizes P&L performance by implementing cost controls with an eye on continuous improvement
  • Facilitates opening and closing of store; and assists with banking transactions and deposits
  • Engages vendors to order ads, seasonal, and basic merchandise; and follows established planograms to ensure merchandise is set-up properly for maximize sales performance
  • Executes weekly sales ads and price changes; and conducts vendor invoicing and accounts payable
  • Improves sales by analyzing key reports to make recommendations, while providing timely and necessary leadership to ensure attainment of collective goals
  • Utilizes Staffworks/Workforce
  • Management software to complete associate work schedule; and remains steadfastly up to date with latest products and consumer tendencies.

Owner & Operator

Susan’s Pick of the Crop
04.2006 - 10.2008
  • Enhanced ambiance of facilities by overseeing planning and management of major remodeling projects
  • Managed accounts payable/receivable and expense control procedures including bank and account reconciliation, disbursements, billings, invoicing, purchase orders, and more
  • Ensured complete customer satisfaction by investigating and resolving food quality and service complaints
  • Fueled and increased brand awareness and customer engagement by creating product labels and graphic logos
  • Improved sales and market penetration by executing advertising across local TV, radio, and newspapers.

Skills

  • Financial Leadership
  • Operations Management
  • Strategic Planning
  • Customer Service
  • Business/Data Analysis
  • Cost Controls
  • Inventory Management
  • Loss Prevention
  • Graphic Design
  • Advertising Strategy
  • Cross-Functional Team Leadership Multidisciplinary Collaboration
  • Staff Training & Development
  • Coaching & Mentoring
  • Problem Solving
  • Analytic Skills
  • Time Management
  • Creative Solutions
  • Assist Callers
  • Alarm System Monitoring
  • Operate Switchboards
  • Self-Motivated

Accomplishments

  • Customer Service Associate |
  • William Taylor Roofing Company (Jan 2003 – Apr 2009)

Timeline

Registrar and Switchboard Communicator

Sampson Regional Medical Center
04.2022 - Current

Assistant Manager & Certified Pharmacy Technician

Walgreens
09.2008 - 05.2021

Owner & Operator

Susan’s Pick of the Crop
04.2006 - 10.2008

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Susan Regina Garner