Susan Renee Craig

Leasing Consultant

BH Management

12.2014 - Current

Leases apartments in the community to new prospective residents as well as present residents
Exceptional telephone, in-person, and email skills in communicating with residents
Conducts site tours of the community and follow up on all sales leads
Assists with marketing strategies to generate traffic
Maintains a professional appearance to create a great living experience for residents and prospects
Is meticulous in all lease paperwork, service calls, and follow up with residents.
Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Maintained high occupancy rates through effective marketing strategies and excellent customer service.
Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
Boosted property revenue by skillfully negotiating lease terms and rent increases.
Enhanced community atmosphere by planning and executing engaging resident events.
Proficient in both Yardi/CRM Leasing Programs
Trained Newly Hired Leasing Consultants for Management
Enhanced client experience through conducting professional property tours and showcasing community features. This included both in person, virtual, and live virtual tours.
Increased tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
Developed strong relationships with potential tenants by providing personalized customer service during the leasing process.
Contributed to high occupancy rates by effectively marketing available properties and promptly following up on leads.
Streamlined lease administration processes, ensuring accuracy and timely completion of all required documentation.
Developed strong relationships with local businesses, creating partnerships that benefited both parties.
Conducted thorough market research to stay informed of current trends and competitor offerings.
Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Collaborated with team members to consistently provide a seamless leasing experience for all clients.
Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
Implemented creative incentive programs for renewals, resulting in increased retention rates among existing tenants.
Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
Contributed valuable input during team meetings, sharing ideas on how to improve processes and enhance the overall resident experience.
Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
Greeted clients, showed apartments, and prepared leases.
Verified tenant incomes and other information before accepting lease applications.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Responded to requests and scheduled appointments for property showings.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Collected rent and tracked resident payments and information in computer system.
Distributed and followed up on tenant renewal notices.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Collected monthly rent payments and other fees, always properly recording, and processing money.
Registered clients on database to enable tracking history and maintain updated records.
Distributed flyers to raise awareness of properties and attract more tenants.
Wrote and submitted reports to highlight developments and statistics of occupied properties.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Coordinated appointments to show marketed properties.
Conducted regular inspections of both interior and exterior of properties for damage.
Responded to Common Area Maintenance (CAM) inquiries.
Collected and maintained careful records of rental payments and payment dates.
Delivered emergency 24-hour on-call service for tenants on building issues.
Planned special events such as lotteries, dedications and project tours.