SUSAN RENEE THONEN
Upper management and HR
St. Petersburg,Fl
Summary
Born in Detroit at the young age of 2 my parents relocated us to the beautiful sunshine state. By age 7 they hadme involved with Ed Hughes Advertising Agency and producer of the Commercial Kids. Performing on stagessuch as Cinderella's castle in Disney World to Tallahassee for the Senator, television and radio commercials,working in a recording studio on jingles, photo shoots, and 7 broadway plays instilled a hardworking, leadershipquality that gives me the incredible confidence I have in my performance today. The strong work ethics and moralstaught to me at such a young age, allowed me to develop skills such as not cracking under pressure, being anatural born leader, speaking to large groups, enthusiastic, motivated, and gave me the love I have for everyaspect of business.I have 24 years of experience in management, training, coaching, financials, marketing, customer satisfaction,employee morale, laws and regulations, inventory management, and payroll. I have mastered ROI and personallytook one company from the red zone to a 30% profit in less than 6 months. I have a rare capability of being able toread people and know from a short conversation if the are the right hire for a position giving me a very low rate ofturnover.My newest accomplishment has been learning about diversity, inclusion and sustainability and using the concepts.As there are so many different types of people with different backgrounds, beliefs, and tastes, it is crucial for acompany to include a diverse culture on the workforce in order to grow and expand to a global level and be aFortune 500 brand.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Board of Directors Member
Keiser University Business Department
Clearwater, FL
05.2022 - Current
- Made a member of the Business Administration Advisory Board for the business department of the college
- I assist in making sure that the business curriculum is updated and effective for students to enter the business workforce prepared.
TEAM LEADER
SIRI GOURMET BURGERS & PIZZA
01.2021 - 06.2023
- Trainer
- I was the only server/front of house employee running all tables, answering calls for Togo and delivery, and taking all walk-in orders
- I also handled all customer service, inventory, and training
- I was solely responsible for a 40% increase in sales and a 4.5 star rating in under a year.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
ASSISSTANT MANAGER
MUGS & JUGS
Largo, Florida
01.2018 - 03.2020
- When managing I handled all fiancés, bookkeeping, hiring, training, inventory, ordering and was responsible for a 15% sales increase in under 3 months
- As the bartender I hit the record sales for the company by ringing a $3000 drawer alone
SERVER/SUPERVISOR
FOXY’S CAFÉ
Treasure Island , Florida
01.2008 - 01.2018
- Worked together with a small group of waitresses to perform outstanding service.
- I was responsible for training all new waitress and bus girls, closing out the register at the end of the night and making the money drop,
- I also performed Facebook marketing, and locked the restaurant down every night
- They have been open 40 years and I hold the record for the most return customers, highest sales, and largest section to be handled.
ASSISTANT DIRECTOR
R’CLUB
St. Petersburg , Florida
01.2004 - 01.2007
- I ran an educational after school program within Largo Elementary School
- I was in charge of the before and after school care of 124 students, a third of which were special needs
- I chose the employees that would be group leaders of each grade level, planned curriculum, talent shows, art projects, outdoor activities, and field trips
- I ran the dance classes, 4 H youth mentoring program, counseled troubled, emotionally handicapped children, academic tutoring, and personally worked with the special needs children.
- I specialized in autism and Down's syndrome
GENERAL MANAGER
GIGI’S ITALIAN RESTAURANT
St. Pete Beach, FL
01.1998 - 01.2001
- Responsible for operations, payroll, all financial matters, ordering, inventory, hiring, firing, advertising, marketing, training, customer service, product selection
- Personally responsible for getting the restaurant out of the red and at a 30% profit in under six months.
- I was in charge of getting the general managers of the other two locations on the same track as me.
State Corporate Trainer/Head Traveling Supervisor
Ruby Tuesday Restaurant
, Florida
07.1991 - 12.1998
- Responsible for all new hires training, testing, paperwork, payroll set up, adding their information into the computer banks, and evaluation.
- Traveled to new store locations to assist on building the bar for best results on ROI. Decided what products would be used and how they would be displayed. Decided on the decorations and furniture layout for the best welcoming and effective and inviting atmosphere.
- Recruited, hired, and trained all front of house staff. Put together the training program including team building exercises and events. Assisted the staff through the first two-three weeks that the store was opened. Evaluated, added training, or dismissal of employees during that time.
- Was sent to any struggling location to recruit and dismiss staff along with marketing plans to bring the consumers back in.
Education
BACHELOR OF INTERDISCIPLINARY STUDIES - Business,, Finance, & Marketing
KEISER UNIVERSITY
Clearwater, FL 05.2021 - 11.2021
AA - ELEMENTARY EDUCATION, teaching diversity
ST. PETERSBURG COLLEGE
08.2001 - 06.2004
Skills
- Communication
- Team Management
- Teaching
- Curriculum Development
- Education
- Child Welfare
- Early Childhood Development
- Child Advocacy
- Nonprofit
- Organizations
- Negotiation
- Budgeting
- Financial administration
- MS Office
- Critical Thinking
- Attention to Detail
- Analytical and Critical Thinking
- Performance improvement
- Sales expertise
- Employee scheduling
- Operations management
- Budgeting
- Budget development
- Deadline-oriented
- Recruitment
- Coaching and mentoring
- Staff training/development
- Effective leader
- Performance monitoring
- Training assessment
- Performance evaluation
- Mentorship
- Staff Training
- ROI understanding
- Training material development
- Classroom expertise
- Online training experience
- Training program development
- Issues resolution
- Budgeting
- Staff Management
- Project Management
- Financial Management
- Business planning
- Business Development
- Strategic planning
- Annual evaluations
- Business requirements understanding
- Human resources policies
- Public speaking
- Resume uploading
- New hire training
- IT market understanding
- Time management
- Excel spreadsheets
- Employment law knowledge
- HIPAA expert
- Contract Negotiation
- Extensive knowledge of FMLA
- New hire paperwork processing
- Salary and benefits negotiations
- Pre-screening candidates
- Background checking
- Candidate and client relations
- Organizational planning knowledge
- Applicant Tracking Systems
- Data analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Licensed InsuranceAgent - Life, Health, & Variable Annuities
- Certified Board Member, Keiser University Business Administrative Advisory Board - [Since 2022]
Timeline
Board of Directors Member
Keiser University Business Department
05.2022 - Current
BACHELOR OF INTERDISCIPLINARY STUDIES - Business,, Finance, & Marketing
KEISER UNIVERSITY
05.2021 - 11.2021
TEAM LEADER
SIRI GOURMET BURGERS & PIZZA
01.2021 - 06.2023
ASSISSTANT MANAGER
MUGS & JUGS
01.2018 - 03.2020
SERVER/SUPERVISOR
FOXY’S CAFÉ
01.2008 - 01.2018
ASSISTANT DIRECTOR
R’CLUB
01.2004 - 01.2007
AA - ELEMENTARY EDUCATION, teaching diversity
ST. PETERSBURG COLLEGE
08.2001 - 06.2004
GENERAL MANAGER
GIGI’S ITALIAN RESTAURANT
01.1998 - 01.2001
State Corporate Trainer/Head Traveling Supervisor
Ruby Tuesday Restaurant
07.1991 - 12.1998
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