Susan Roane Jenkins
Grovetown,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I am pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
27
27
years of professional experience
Work History
Sales Associate
Home Depot
03.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Office Coordinator
Metal Building Sales & Components
01.2015 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
Sales Specialist
Lowes Home Improvment
09.2008 - 08.2015
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Store Owner
Carpet Sales And Service
01.1998 - 09.2008
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
Education
No Degree - Finance
University of Georgia
Athens, GeorgiaHigh School Diploma -
Rabun County High
Tiger, Georgia06-1980
Skills
- Cash handling
- Product knowledge
- Visual merchandising
- Customer relationship management
- Sales negotiation
- Inventory management
- Effective communication
- Customer service
- Record keeping
- Time management
- Team collaboration
- Conflict resolution
- Financial reporting
Timeline
Sales Associate
Home Depot
03.2020 - Current
Office Coordinator
Metal Building Sales & Components
01.2015 - Current
Sales Specialist
Lowes Home Improvment
09.2008 - 08.2015
Store Owner
Carpet Sales And Service
01.1998 - 09.2008
No Degree - Finance
University of Georgia
High School Diploma -
Rabun County High
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