Summary

Overview

Work History

Education

Skills

Section name

Timeline

Susan "Siouxsie" Rodriguez

Bend,OR

Summary

Experienced with overseeing daily operations and ensuring compliance with policies. Utilizes strong leadership and organizational skills to guide teams effectively. Knowledge of fostering productive and safe work environment.

Overview

years of professional experience

Work History

PIC/ Person in Charge /Manager on Duty

Safeway/Albertsons Corp

Bend, OR

11.2021 - 05.2022

Key holding manager. Single night closing manager. Responsible of all aspects of the store from customer care to receiving.
Directed daily operations to ensure efficient store functionality and optimal inventory management.
Maintain promotional displays, increasing product visibility and driving customer engagement.
Maintained compliance with company policies, objectives, and communication goals.

Customer service and sales

Ashley Home store

Bend, Or

11.2019 - 05.2020

Including but not limited to one on one direct to consumer sales, order processing for clients and store. Organize, schedule, and route all deliveries and repairs. Fast paced detailed work environment.
Delivered exceptional customer service, resolving inquiries and complaints efficiently.
Developed strong relationships with customers to enhance brand loyalty and retention.
Collaborated with team to achieve sales targets through effective promotions and upselling strategies.
Assisted customers with product selection, enhancing overall shopping experience.
Provided exceptional customer service, addressing inquiries and resolving issues efficiently.

Floor Sales

Clementine Urban Mercantile

Bend, Or

07.2018 - 11.2019

Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Managed time efficiently in order to complete all tasks within deadlines.
Delivered exceptional customer service to enhance shopping experiences.
Managed inventory levels and organized merchandise displays effectively. Restocked merchandise to ensure optimal product availability.
Maintained organized sales floor, ensuring merchandise was visually appealing and easily accessible.

Store Manager

Ascena Retail Group

Bend, Oregon

09.2016 - 07.2018

Company Overview: Ascena Retail Group, inc. (NASDAQ: ASNA) is a leading national specialty retailer offering apparel, shoes, and accessories for women under the Ann Taylor, LOFT, Lou & Grey, Lane Bryant, maurices, Dress Barn and Catherine’s brands, and for tween girls under the Justice brand. ascena retail group, inc. operates eCommerce websites and over 4,800 stores throughout the United States, Canada, and Puerto Rico.

Skate Shop Manager/ Membership Director

OC Roller Skates/ Roller Girls

Santa Ana, CA

11.2012 - 08.2015

Small skate shop at a private training facility. OFFICE: Managed day to day store operation. Process Membership application and monthly dues. Delivered excellent customer service by greeting and assisting each customer. Evaluate inventor and order as needed. TRACK: Develop training program and teach all new members on track.

Co- Tournament Director

RDWC / Roller Derby World Cup

Dallas, TX

01.2012 - 07.2015

Coordinated logistics across multiple teams to enhance participant experience.
Directed tournament planning and execution, ensuring seamless event operations.
Managed scheduling and staffing for all tournament activities, optimizing resource allocation.
Developed strategic partnerships with sponsors to increase event visibility.
Facilitated communication between stakeholders to align on goals and expectations.
Evaluated tournament outcomes, implementing improvements for future events.
Mentored junior staff on best practices in event management and organization.
Collaborated and consulted with officiating teams to coordinate responses, discuss violations and implement resolutions.
Enhanced tournament experience by efficiently managing event logistics and coordinating staff.

Technical Representative

Nastivo/ Atom Skates

Dupont, WA

01.2011 - 01.2013

Spearheaded trade show booth setup, ensuring optimal product display and attendee engagement.
Developed strategic partnerships with industry leaders to enhance brand visibility at trade shows. Foster relationships with clients to drive product awareness and customer loyalty.
Executed engaging presentations at trade shows, showcasing new products to diverse audiences.
Demonstrated adaptability in adjusting presentation style based on audience needs or preferences.

Media Director

Dallas Derby Devils/ NYTEX Sports Center

North Richland Hills, Texas

10.2008 - 06.2011

Developed and executed comprehensive social media marketing strategies to enhance brand visibility and engagement.
Led cross-functional teams in creating innovative content that resonated with target audiences across platforms.
Analyzed social media metrics to optimize campaigns, ensuring alignment with overall marketing objectives.
Implemented crisis communication protocols to safeguard brand reputation during unexpected challenges or controversies.
Improved customer engagement through the creation of targeted content and campaigns on various platforms.

NCIS / Firearms Lead Outfitter

Cabelas

Ft Worth, Texas

09.2005 - 06.2011

Final process signature on all Firearms Transaction Record, or Form 4473, for Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) and United States Department of Justice. Lead Outfitter position requires the ability to safely handle firearms and adhere to state, federal and company firearm regulations. Provide legendary customer service experience to for every customer by greeting and assisting customers in finding Merchandise and suggest buying decisions. Successfully managed the activities of 20 team members in 2 departments. Provided a high level of product and leadership support to representatives and clients. Routinely prepared and evaluated reports to identify problems and areas for improvement.
Provided expert product knowledge to assist customers in selecting outdoor gear.
Developed and implemented training programs for new outfitters, enhancing team performance.
Coordinated product displays to maximize sales opportunities and enhance customer experience.
Streamlined inventory management processes, improving accuracy and efficiency of stock levels.