Susan Stone
Saint Louis,MO
Summary
Dynamic Training Professional excelling in creating engaging learning environments through diverse instructional strategies. Proven ability to enhance team dynamics by effectively multitasking, organizing workflows, and resolving conflicts. Committed to continuous improvement and delivering measurable outcomes in training initiatives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
National Training Manager
Cardiva Medical/Haemontetics
Santa Clara, USA
01.2019 - 01.2021
- Company Overview: Privately held medical device company focused on transforming vascular closure
- Selected for this role for subject matter expertise in new product sales training to develop a program, course content and materials
- Led and directed ten annual training courses for newly hired Vascular Closure Device sales and clinical professionals to ensure sales and clinical, professional development and performance goals were met
- Reported directly to the Director of Marketing and Training as one of two trainers in the company
- Oversaw training courses and promotional paths for professionals and leaders
- Created practical training course objectives, course content and all materials
- Trained 100% of a sales staff that grew from 30 to 300 representatives and the marketing team
- Supervised training team to ensure best in class and in field training
- Wrote and developed new hybrid learning management system, saving on cost on improving overall employee retention
- Co-led implementation of Lessonly LMS System to enable remote training
- Developed and presented training material to up to 100 sales representatives and company saw sales growth of over $41M in revenue in 14 months
- Trained 40 sales representatives on short notice after acquiring a medical company
- Product launch of new products and increased training on established product and compliance
- Created testing and evaluation procedures to assess performance before, during and after training sessions
- Privately held medical device company focused on transforming vascular closure
- Peer Feedback: 'Sue is a balanced, strategic thinker and marketing leader
- Her analytic approach leads to clear plans with a strong focus on making the vision executable
- People on Susan’s team were well-coached and developed
- And the best part is that she is kind and a fun person with which to work.'
National Training & Development Specialist
Circa Scientific
Englewood, USA
01.2017 - 01.2019
- Company Overview: $8M global leader in high-density, rapid-response esophageal temperature monitoring solutions with 12 employees
- Worked in several capacities at this small company, including planning and leading training programs, clinical case review, sales and training
- Trained and mentored 20 sales representatives in capital equipment sales to clinics for a new product and technology
- Acted as product Subject Matter Expert and assisted sales representatives as needed
- Analyzed employees' skill levels, implemented new techniques to improve staff knowledge and developed skill-specific training programs to promote employee development
- Developed complete training programs and led training using expert learning techniques
- Built and maintained relationships with colleagues and executive management to drive team success
- $8M global leader in high-density, rapid-response esophageal temperature monitoring solutions with 12 employees
Principal Training Specialist
Boston Scientific, Electrophysiology Division
San Jose, USA
01.2008 - 01.2016
- Company Overview: $10B developer, manufacturer and marketer of medical devices
- Selected for this role based on success in sales position to develop content, measure and document progress and present courses
- Trained sales representatives nationwide for a therapeutic line of products
- Developed and led educational content using expert learning techniques, trained new hires, collaborated with marketing and developed training tools for new R&D, sales representatives and VPs
- Evaluated and communicated trainee participation and performance and reported findings to management
- Identified and communicated areas needing additional training to management
- Conducted training needs assessments to identify individuals' current skill level compared to required competency for position
- Wrote a textbook in electrophysiology for sales representatives
- $10B developer, manufacturer and marketer of medical devices
- Peer Feedback: 'Sue is a very talented sales and training professional
- Her presentations and training sessions are content rich, dynamic and motivating
- A key area where Sue stands out is her ability to bring a subject to life, whether through a real-life example of participant engagement, Sue is a very skilled speaker and presenter.'
- Nominated by leadership and selected by senior leadership as Trainer of the Year in 2014
Sales Representative
Boston Scientific, Electrophysiology Division
01.2004 - 01.2008
- Company Overview: $10B developer, manufacturer and marketer of medical devices
- Built relationships with healthcare providers to sell and increase business for Cardiovascular and Electrophysiological products across Arkansas and Tennessee
- Also held prior roles as a Clinical Specialist and Assistant Sales Representative
- Provided customers with exceptional research and clinical trial data to support product effectiveness and safety
- Performed research to identify and contact sales prospects and continually built sales pipeline
- Exceeded customer service expectations, leading to an increase in repeat business
- $10B developer, manufacturer and marketer of medical devices
Education
Bachelor of Arts Degree - Business and Organizational Leadership
University of Phoenix
Skills
- Curriculum design
- Professional Training
- Mentoring Proficiency
- Candidate prescreening and interviewing
- Sales Training Expertise
- Consultative Performance Improvement
- Sales Target Achievement
- Internal communications
- Onboarding processes
- Cross-Functional Communication
- Collaborative Team Management
- Gap Analysis for Training
- Product Knowledge Training
- Content Creation
- Biotechnology Industry Knowledge
Certification
- Lean Six Sigma White Belt
- Certified Corporate Trainer
Awards
Trainer of the Year, 2014
Peer Feedback
- Sue is a balanced, strategic thinker and marketing leader. Her analytic approach leads to clear plans with a strong focus on making the vision executable. People on Susan’s team were well-coached and developed. And the best part is that she is kind and a fun person with which to work.
- Sue is a very talented sales and training professional. Her presentations and training sessions are content rich, dynamic and motivating. A key area where Sue stands out is her ability to bring a subject to life, whether through a real-life example of participant engagement, Sue is a very skilled speaker and presenter.
- Sue is a steadying influence through her skill at bringing 'reality' to situations by identifying gaps between perception and facts. She is a highly original thinker, who has great instincts as to what will work and when, and the courage to take action on these ideas. What I most admire about Susan is her ability to inspire others by creating an engaging environment and building a connection to her colleagues.
Timeline
National Training Manager
Cardiva Medical/Haemontetics
01.2019 - 01.2021
National Training & Development Specialist
Circa Scientific
01.2017 - 01.2019
Principal Training Specialist
Boston Scientific, Electrophysiology Division
01.2008 - 01.2016
Sales Representative
Boston Scientific, Electrophysiology Division
01.2004 - 01.2008
Bachelor of Arts Degree - Business and Organizational Leadership
University of Phoenix
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