Susan (Sue) Valker
Omaha,NE
Summary
Excellent Director and motivator with 20 years of experience overseeing daily operations of a very busy company. A Hardworking and versatile professional well-versed in customer care, listening first, then responding, executing business strategies, staff support, and implementing business plans. Thorough knowledge of understanding customer and staff needs.
Overview
21
21
years of professional experience
Work History
Musical Theater/Dance Education Director
Omaha Theater Company (The Rose Theater)
Omaha, NE
08.2011 - 09.2023
- Developed and implemented education syllabi and strategies for teaching and inspiring young people ages 2-18
- Trained, coordinated and supported a staff of 19 to provide exceptional education and customer service
- Implemented and grew new programming resulting in my department earning 65% of the company's income
- Provided outstanding customer service and employee support
- Taught several student classes
Owner, The Broadway Connection (dance Studio)
self
Omaha, NE
08.2002 - 05.2011
- Developed and implemented education syllabi and strategies for teaching and inspiring young people ages 2-18
- Trained, coordinated and supported a staff of 19 to provide exceptional education and customer servic
- Provided outstanding customer service and employee support
- Managed daily operations of business, including hiring and training staff.
- Built business from the ground up by developing and implementing strategic plans to increase customer support, quality product, profitability and effiency
- Taught several student classes
Education
Bachelor of Science - Communications
University of NE At Omaha
Omaha, NE05-1999
Skills
- Staff support
- Customer Care
- Project Management
- Budget Control
- Business Administration
- Staff Management
- Staff Development
- Crisis Management
Accomplishments
- 2014 Freddy G. Outstanding National Musical Theater Education Award
Timeline
Musical Theater/Dance Education Director
Omaha Theater Company (The Rose Theater)
08.2011 - 09.2023
Owner, The Broadway Connection (dance Studio)
self
08.2002 - 05.2011
Bachelor of Science - Communications
University of NE At Omaha
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