Susan Sutton Newton
Mechanicsville,VA
Summary
Store Manager with extensive experience in retail operations and employee supervision. Expertise in inventory management, customer service, and team leadership. Proven track record of improving store performance through strategic planning and effective sales campaigns. Committed to fostering teamwork and delivering exceptional customer service.
Driven customer service manager offers many years of expertise in sales management and office administration. Polished in strategic planning and employee relatiAdaptable and versatile professional, equipped with sound judgment and a performance-based management approach.oach.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Assistant Customer Service Manager
Kroger
Mechanicville, VA
08.2024 - Current
- Coordinated with other departments within the organization to ensure smooth operation of all activities related to providing services for clients.
- Provided guidance to the team regarding operational tasks such as billing, refunds and returns.
- Developed strategies for resolving conflicts between customers or between customers and staff members.
- Monitored customer service performance against established standards.
- Generated daily, weekly and monthly reports on key performance indicators.
- Identified training needs to improve customer service quality.
- Trained new employees on company policies, procedures and practices related to customer service roles.
ASSOCIATE BROKER
SMALL & ASSOCIATES REAL ESTATE
RICHMOND, VA
09.1999 - Current
- Sell, for a fee, real estate owned by others
- Obtain agreements from property owners to place properties for sale with real estate firms
- Monitor fulfillment of purchase contract terms to ensure that they are handled in a timely manner
- Compare a property with similar properties that have recently sold to determine its competitive market price
- Act as an intermediary in negotiations between buyers and sellers over property prices and settlement details and during the closing of sales.
- Analyzed market data to identify trends in the real estate industry.
- Prepared detailed reports on current market conditions and forecasts.
- Developed and maintained relationships with clients, other brokers and lenders.
- Conducted regular property inspections to ensure compliance with local laws and regulations.
- Participated in professional development activities to stay abreast of changes in the real estate industry.
Store Manager
Foodlion Grocery Store
SALISBURY, NC
07.1995 - 03.1999
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
District Operations Manager
KJ’S MINI MART STORES
Richmond, VA
01.1983 - 06.1995
- Developed and implemented operational policies and procedures to ensure efficient district operations.
- Reviewed and monitored district performance metrics on a regular basis to identify areas for improvement.
- Managed the day-to-day operations of multiple stores within the district, including staffing, customer service, inventory management, budgeting, and sales goals.
- Cultivated relationships with vendors to secure competitive pricing for supplies and services.
- Coordinated with regional staff to ensure compliance with all company standards and regulations.
- Oversaw the recruitment process for new employees in the district, including interviewing, hiring, training, and onboarding.
- Organized monthly meetings with store managers to review progress towards established goals.
- Performed regular store visits to evaluate employee performance, assess customer satisfaction levels, and provide coaching as needed.
Education
ASSOCIATE MARKETING/MANAGEMENT -
COMMONWEALTH COLLEGE
06.1987
Skills
- ENGLISH
- MARKETING
- Analytics
- Client Service
- Business opportunities support
- Negotiation of terms
- Sales strategy development
- Business Growth
- Marketing Strategies
- Sales technique development
Certification
NATIONAL ASSOCIATION OF REALTORS/ASSOCIATE BROKER
Personal Information
Title: ASSOCIATE BROKER
Timeline
Assistant Customer Service Manager
Kroger
08.2024 - Current
ASSOCIATE BROKER
SMALL & ASSOCIATES REAL ESTATE
09.1999 - Current
Store Manager
Foodlion Grocery Store
07.1995 - 03.1999
District Operations Manager
KJ’S MINI MART STORES
01.1983 - 06.1995
ASSOCIATE MARKETING/MANAGEMENT -
COMMONWEALTH COLLEGE
Similar Profiles
Zachary McAllisterZachary McAllister
Cashier at KrogerCashier at Kroger
Bobby IbezunmaBobby Ibezunma
Dairy Clerk- Lead at KrogerDairy Clerk- Lead at Kroger
Bryan GambelBryan Gambel
ECommerce Assosiate at KrogerECommerce Assosiate at Kroger
Connor BrownConnor Brown
Ecommerce Clerk at KrogerEcommerce Clerk at Kroger
Davion WinfieldDavion Winfield
Cashier/Sales Associate at Goodwill IndustriesCashier/Sales Associate at Goodwill Industries