Susan T. Marunda

• Implemented effective loss prevention measures by installing CCTV cameras, conducting regular inventory checks, and training staff to reduce shrinkage.
• Boosted sales by 20% through strategic merchandising, such as creating eye-catching displays of premium fabrics and organizing seasonal promotions that increased customer engagement, and conducted online sales.
• Delivered exceptional customer service by recommending fabric options tailored to customers' needs (e.g., suggesting durable fabrics for family homes or luxurious textures for high-end décor), increasing repeat customers.
• Assessed shop performance data from past sales data and customer feedback analysis to identify best-selling products and adjust stock levels.
• Increased customer satisfaction by promptly resolving issues, such as exchanging damaged goods or assisting with custom fabric orders.
• Ensured compliance with health and safety regulations by conducting monthly inspections of storage areas to prevent fabric damage from moisture or pests and ensuring safe handling of cutting and sewing equipment.
• Contributed to operational improvements by reducing operational costs through staff optimization and the strategic closure of an underperforming shop, ensuring a more sustainable business model.
• Led visual merchandising efforts by redesigning the store layout to showcase new arrivals and complementary fabric bundles, increasing customer browsing time by 25%.
• Managed inventory and cash control processes, ensuring accuracy during daily store opening and closing, which reduced cash discrepancies by 50%.
• Maintained accurate accounting records by implementing a streamlined sales documentation system that improved record-keeping efficiency and prepared the store for successful audits.
• Ensure all administrative papers were up to date , such as council papers.

Assisted a Visually Impaired Person on a Project

• Maintained client safety through close monitoring and timely response to potential hazards.
• Assisted client in managing medications, ensuring proper dosage and adherence to schedules.
• Demonstrated cultural sensitivity by respecting diverse backgrounds and adapting support methods accordingly as the client was from the United Kingdom.
• I actively participated in the client team meetings to ensure I received the instruction needed for the client to embark on and report back to the team.
• Maintained appropriate filing of personal and professional documentation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Displayed absolute discretion in handling confidential information.
• Identified needs and coordinated plans for travel and out-of-town functions.
• Handled incoming mail, bills, and invoices and completed appropriate actions.

• Maintained accurate records of all event-related expenses, allowing for precise budget analysis and informed decision-making.
• Conducted thorough post-event evaluations to identify areas of improvement for future planning efforts.
• Assisted in securing sponsorships from local businesses and organizations to help offset event costs.
• Distributed event proceeds to identified charity homes.
• Developed comprehensive event timelines to guide team members and maintain a well-organized workflow.
• Successfully managed multiple concurrent projects while maintaining attention to detail in all aspects of event planning, such as the golf tournament, marathon, sports day, and entertainment day.
• Fostered strong relationships with key stakeholders through clear communication and timely follow-up on project tasks.
• Generated increased attendance at events through targeted marketing campaigns and strategic partnerships.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Oversaw event registration process by collecting and tracking attendee information.
• Coordinated travel and accommodations for event attendees.
• Coordinated transportation and parking arrangements for guests and vendors.

• Managed day-to-day office operations ensuring a professional and efficient working environment for the Managing Director and the team.
• Supported the Managing Director in decision-making processes by researching topics and providing relevant information for external training workshops.
• Developed strong relationships with clients by providing exceptional customer service during phone calls, emails, or face-to-face interactions.
• Prepared comprehensive presentations for board meetings.
• Gathered necessary documentation for meetings by liaising with internal team members or external partners effectively.
• Enhanced executive productivity by managing calendar, scheduling appointments, and organizing travel arrangements.
• Maintained a well-organized filing system allowing easy access to important documents when needed.
• Improved office efficiency with thorough organization of files and documents, both physical and digital.
• Streamlined daily operations for the Managing Director by coordinating meetings, preparing agendas, and taking minutes.
• Promoted team productivity by keeping supplies organized and well-stocked, eg stationery, teas and toiletries.
• Created and managed office systems to efficiently deal with documentation.