Summary
Overview
Work History
Education
Skills
Timeline
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Susant Urquiola

Goodyear,AZ

Summary

A highly self motivated individual with excellent customer service and sales experience. Very reliable and communicative with a strong background in customer relationships and cash-handling. Excellent time management skills and experience in working independently. Strong organizational skills and ability to work in a fast-paced environment. Pays attention to detail and retains information easily. Extremely reliable and responsible with a strong desire to learn and grow professionally.

Overview

8
8
years of professional experience

Work History

Legal Assistant - Paralegal

US Journey Immigration Services
08.2023 - Current
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Scheduled appointments, court appearances, and depositions for busy law firm.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
  • Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Created weekly, monthly and quarterly expense reports.
  • Generated leads to meet and exceed revenue goals by identifying new clients.
  • Intake notes for every initial consultation.
  • Followed up with the clients for the evidences.
  • Drafted the Fee Agreements and invoices.
  • Translated from English to Spanish.

Senior Fraud Specialist

Discover Finacial Services
10.2022 - 05.2023
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Delivered prompt service to prioritize customer needs.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Answered live online chats to give quick answers and solve problems faster.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.

Delivery Driver

Uber Eats
03.2021 - 05.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Planned optimal routes based on GPS software and knowledge of local traffic patterns.

Sales Floor Coordinator

Tiedemann Globe
12.2020 - 03.2021
  • Assisted customers with clothing merchandise selection through carefully curated questions.
  • Collaborated with sales team to increase merchandise awareness and enhance business development.
  • Identified appropriate marketing channels and target customers for product knowledge.
  • Maintained high level of understanding of industry standards and trends.
  • Maintained digital inventory of merchandise and promoted through online website.

Sales Floor Associate

Dollar Tree
07.2020 - 10.2020
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Balanced and organized cash register by handling cash, counting change.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Organized shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Built customer loyalty and retention by delivering excellent customer service.

Retail Associate

Marshalls
08.2018 - 08.2019
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Informed customers of store credit cards and provided cards benefits for upsell opportunities.

Front Desk Receptionist

Law Office Ardila & Associates
05.2016 - 03.2017
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Used internal software to process appointments.

Education

English

Maricopa Community Colleges - Phoenix College
Phoenix, AZ

Law (Pre-Law)

Universidad Santa Maria
Venezuela

High School Diploma -

Maria Teresa Del Toro
Venezuela
07.2011

Skills

  • Exceeding Customer Expectations
  • Attention to Detail
  • Excellent Written and Verbal Communication
  • Computer Proficiency and Microsoft Office
  • Friendly and Helpful
  • Cash Handling
  • Time Management
  • Bilingual (Spanish)

Timeline

Legal Assistant - Paralegal

US Journey Immigration Services
08.2023 - Current

Senior Fraud Specialist

Discover Finacial Services
10.2022 - 05.2023

Delivery Driver

Uber Eats
03.2021 - 05.2023

Sales Floor Coordinator

Tiedemann Globe
12.2020 - 03.2021

Sales Floor Associate

Dollar Tree
07.2020 - 10.2020

Retail Associate

Marshalls
08.2018 - 08.2019

Front Desk Receptionist

Law Office Ardila & Associates
05.2016 - 03.2017

English

Maricopa Community Colleges - Phoenix College

Law (Pre-Law)

Universidad Santa Maria

High School Diploma -

Maria Teresa Del Toro

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Susant Urquiola