Susan Williams
Omaha,Nebraska
Summary
Dedicated Service industry professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting compliant problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
11
11
years of professional experience
Work History
Receptionist
Heafey Hofman Dwork And Cutler
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Administrative Assistant
Eaton Corporation
02.2022 - 04.2022
- Scheduled interviews with HR manager and trainers with qualified applicants
- Phone screened applicants by asking qualifying questions
- Sent confirmation emails to new hires and scheduled interview times with applicants
- Planned and organized various events for the employees and implemented all the data in PowerPoint presentations
- Answered phones and routed them to proper departments
- Responsible to explain the safety requirements of the facility to new hires.
Property Manager
RWI Properties
07.2021 - 01.2022
- Manages tax-credit property with 84 units
- Explains and accepts rental applications from applicants
- Verifies rental history
- Screens all potential applicants for background, credit, and rental history
- Guides property showings for all approved applicants
- Manages lease renewals; collects and verifies income to ensure tenants still meet qualifications for tax-assisted property
- Discusses lease agreements with tenants and issues apartment keys
- Writes up work orders for property maintenance requests and ensures follow-through and resident satisfaction with service
- Ensures cleanliness on property by picking up trash and inspecting apartments to confirm they are ready for move-in
- Issues notices to inform residents of scheduled property maintenance.
Service Manager
Alorica
05.2013 - 12.2019
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions
- Updated customers regarding progress on circuit repair via email
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to billing inquires by tracking payments and credits applied to their account
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- 20 government accounts and responsible to provide reports of each account to upper management.
Education
Studied courses in nursing -
01.2006
Licensed Practical Nurse -
01.2006
Received certificates in Real Estate Law and Real Estate Fundamentals -
01.1999
Skills
- Account updating
- Product promotion
- Complaint resolution
- Type 40 WPM
- Accurate Data Entry
- Customer Needs
Timeline
Receptionist - Heafey Hofman Dwork And Cutler
06.2022 - Current
Administrative Assistant - Eaton Corporation
02.2022 - 04.2022
Property Manager - RWI Properties
07.2021 - 01.2022
Service Manager - Alorica
05.2013 - 12.2019
Hamiton College - Studied courses in nursing,
Kaplan University - Licensed Practical Nurse,
Randall Real Estate - Received certificates in Real Estate Law and Real Estate Fundamentals,
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