Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suseja Stevenson

Chicago,IL

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. A team player with exceptional listening and critical thinking skills. Hardworking and passionate with strong organizational skills.

Overview

9
9
years of professional experience

Work History

Paraprofessional

Amerigis Healthcare Staffing Inc
06.2025 - Current
  • Overlook students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Keep classrooms clean, neat, and properly sanitize for student health and classroom efficiency.
  • Assist teachers with behavioral interventions and monitoring student progress.
  • Supervise students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Foster a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Assist with special needs children

Appointment Coordinator

Midwest Orthopedics at Rush
06.2020 - 05.2025
  • Directed telephone calls to appropriate parties.
  • Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers
  • Obtained patient referrals and scanned documents
  • Coordinated appointments for multiple departments, ensuring optimal use of resources and time management
  • Scheduled appointments for customers
  • Verified claims
  • Called and rescheduled appointments
  • Managed high call volume while maintaining professionalism and accuracy in appointment bookings

Patient Coordinator

Midwest Orthopedics at Rush
09.2016 - 06.2020
  • Increased efficiency of the front desk operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Delivered excellent patient experiences.
  • Verified patient insurance eligibility and entered patient information into system.

Education

High School Diploma -

Al Raby High School
Chicago, IL
06.2011

Skills

  • Attention to Detail
  • Dependable and Responsible
  • Call center experience
  • Appointment management
  • Customer Service
  • Interpersonal Communication
  • Problem-Solving
  • Patient confidentiality

Timeline

Paraprofessional

Amerigis Healthcare Staffing Inc
06.2025 - Current

Appointment Coordinator

Midwest Orthopedics at Rush
06.2020 - 05.2025

Patient Coordinator

Midwest Orthopedics at Rush
09.2016 - 06.2020

High School Diploma -

Al Raby High School

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