Susel Estrada
Miramar,FL
Summary
Dynamic and results-driven professional with extensive experience as a Billing Manager(Team Lead )at Cano Health, adept at enhancing revenue through strategic billing operations and compliance with healthcare regulations. Proven ability to foster strong client relationships while streamlining processes, ensuring accuracy, and delivering exceptional customer service. Skilled in data analysis and effective communication.
Physical therapy coordinator professional with strong background in patient care management and rehabilitation coordination. Proven track record in optimizing treatment plans, enhancing patient outcomes, and fostering collaborative team environments. Known for reliability, adaptability, and effective communication with both patients and medical staff. Skilled in clinical assessment, therapy techniques, and administrative tasks essential for smooth operation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Physical Therapy Coordinator
Proform MD
06.2024 - Current
- Coordinated patient scheduling to optimize therapy sessions and reduce wait times.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Collaborated with therapists to ensure compliance with treatment protocols and standards.
- Developed and maintained relationships with referral sources to enhance service delivery.
- Streamlined communication between patients, therapists, and administrative staff for improved efficiency.
- Established strong relationships with referring physicians, enhancing collaboration on patient care strategies.
- Reduced waiting times by streamlining administrative processes, improving overall patient experience.
- Provided compassionate care while maintaining professionalism in all interactions with patients and their families.
- Streamlined appointment scheduling processes, resulting in increased efficiency and patient satisfaction.
- Assisted in updating facility policies and procedures to comply with changing industry regulations and best practices.
- Maintained accurate records of patient treatments, assessments, and outcomes to support data-driven decisionmaking.
- Smoothly assisted, positioned, and secured patients at therapy devices to support safe treatment protocols.
- Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments, and arranging files.
Billing Specialist
DrBe
05.2020 - 05.2024
- Processed and reconciled billing statements in compliance with company policies.
- Collaborated with cross-functional teams to resolve billing discrepancies efficiently.
- Utilized billing software to generate accurate invoices and ensure timely payments.
- Maintained detailed records of transactions to support audit processes and financial reporting.
- Assisted in training new team members on billing procedures and system usage.
- Reviewed account statements for accuracy, ensuring all charges were justified and documented.
- Improved response time for customer inquiries by streamlining communication channels.
- Conducted regular audits of billing data to enhance accuracy and reduce errors.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Proactively addressed potential billing discrepancies by conducting pre-billing audits.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
- Played key role in annual audit process by providing comprehensive billing records and explanations for variances.
- Optimized payment collection times by implementing effective follow-up strategies with clients.
- Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Implemented cost-saving measures by identifying and eliminating inefficiencies in billing process.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
- Streamlined billing process efficiency by implementing updated billing system.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Increased revenue retention by setting up follow-up system for outstanding payments.
- Identified opportunities for process improvement, leading to more streamlined billing operation.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
- Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Developed user-friendly billing guide for patients, improving their understanding and satisfaction with billing process.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Audited and corrected billing and posting documents for accuracy.
- Maintained accurate records of customer payments.
- Monitored outstanding invoices and performed collections duties.
- Utilized various software programs to process customer payments.
- Generated monthly billing and posting reports for management review.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
- Reconciled accounts receivable to general ledger.
- Created improved filing system to maintain secure client data.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Billing Manager
Cano Health
01.2017 - 05.2020
- Managed billing operations, ensuring accuracy and compliance with healthcare regulations.
- Streamlined invoicing processes, reducing turnaround times for patient billing cycles.
- Led a team in resolving billing discrepancies, enhancing customer satisfaction and retention.
- Developed training materials for staff on new billing software and procedures.
- Analyzed billing data to identify trends, implementing strategies for revenue enhancement.
- Coordinated with insurance providers to ensure timely claims processing and reimbursement.
- Monitored key performance indicators to drive improvements in billing efficiency and accuracy.
- Oversaw audits of billing records, ensuring adherence to industry standards and internal policies.
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Conducted performance reviews and implemented improvement plans.
- Worked with customers to develop payment plans and bring accounts current.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Optimized resource allocation within the department by analyzing workload trends and adjusting staffing levels accordingly.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
- Increased efficiency in billing processes by implementing new software and automating routine tasks.
- Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations.
- Ensured strict adherence to internal controls protocols by regularly reviewing departmental practices and implementing necessary corrective actions.
- Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
- Conducted periodic reviews of existing processes to identify areas of potential cost savings or efficiency improvements.
- Developed a strong rapport with key stakeholders by maintaining open lines of communication and promptly addressing any concerns raised.
- Established performance metrics for evaluating staff effectiveness, leading to continuous improvement initiatives within the department.
- Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring the department remained compliant at all times.
- Led training sessions for new billing software, increasing department efficiency and ensuring seamless transition for all team members.
- Conducted regular analysis of billing department performance, identifying trends and areas for improvement to inform strategic planning.
- Fostered strong relationships with key clients by providing personalized billing support, ensuring their needs were met promptly and efficiently.
- Negotiated with software vendors to secure cost-effective solutions for billing system enhancements, improving functionality while controlling expenses.
- Maintained up-to-date knowledge of industry regulations, ensuring billing department's compliance and protecting company from potential fines.
- Boosted cash flow with effective billing strategies, closely monitoring aging reports and prioritizing high-value accounts for collection efforts.
- Improved transparency with clients through development of clear, concise billing statements, reducing inquiries and increasing customer satisfaction.
- Cultivated culture of continuous improvement, encouraging team members to propose innovative solutions for billing challenges.
- Oversaw migration of billing data to new software platform, minimizing downtime and maintaining continuous operations.
- Implemented quality control measures for billing, significantly reducing incidence of inaccuracies and customer complaints.
- Enhanced team productivity by redesigning workflow for billing operations, leading to smoother interdepartmental collaboration.
- Spearheaded integration of electronic billing options, meeting client demands for more flexible payment methods and reducing paper waste.
- Achieved significant cost savings by identifying and eliminating inefficiencies in billing process, reallocating resources to areas of higher impact.
- Streamlined billing process, significantly reducing errors and enhancing client satisfaction by implementing automated system for invoice generation.
- Enhanced customer service, resolving billing disputes swiftly and maintaining positive relationships with clients.
- Reduced outstanding debts, directly contacting clients and setting up manageable payment plans tailored to their financial situations.
- Developed comprehensive billing guidelines, standardizing procedures across department and reducing variability in outcomes.
- Established and checked coding procedures, monitored reports and updated internal files.
- Complied with established internal controls and policies.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Supported financial director with special projects and additional job duties.
Education
Associate of Science - Registered Nurse
FNU
Hialeah 02-2027
High School Diploma -
Revolucion De Octubre
Cuba 06-1997
Skills
- Patient scheduling
- Electronic health records
- Treatment protocol compliance
- Referral source management
- Interdepartmental communication
- Compassionate patient care
- Administrative efficiency
- Policy and procedure updates
- Billing operations management
- Compliance with healthcare regulations
- Financial reporting accuracy
- Staff training and development
- Claims processing coordination
- Data analysis for billing trends
- Performance metric monitoring
- Revenue enhancement strategies
- Customer relationship management
- Quality control measures for billing
- Audit process facilitation
- Clinical documentation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Patient care
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Patient safety
- Adaptability and flexibility
- Decision-making
- Patient education
- Relationship building
- Patient support
- Clinical assessment
- Professional ethics
- Team building
- Task prioritization
- Goal setting
- Appointment scheduling
- Professionalism
- Problem-solving aptitude
- Electronic medical record software
- Advising patents
Certification
- Medical Billing Professional coder License
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Physical Therapy Coordinator
Proform MD
06.2024 - Current
Billing Specialist
DrBe
05.2020 - 05.2024
Billing Manager
Cano Health
01.2017 - 05.2020
Associate of Science - Registered Nurse
FNU
High School Diploma -
Revolucion De Octubre