Hi, I’m
Susel Perez
Bellingham,WA
Summary
Detail-oriented professional with exceptional communication and customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and supporting team objectives.
Overview
12
years of professional experience
Work History
Robinson & Kole Attorneys
Legal Assistant/Receptionist
11.2023 - Current
Job overview
- Answer, screen and direct phone calls to staff; take messages and schedule appointments.
- Greet clients and visitors; determine the purpose of each person's visit and direct or escort them to the appropriate location.
- Listening to, understanding and translating spoken or written statements from Spanish to English and vice versa to enable effective communication.
- Receive mail, documents, packages and courier deliveries and deliver or distribute items.
- Perform basic filing and recordkeeping.
- Perform legal assistant, administrative and clerical support tasks.
Dynafios
Client Support Specialist
01.2022 - 02.2023
Job overview
- Provide Tier 1 Tech Support to clients through phone and use of FreshDesk email ticketing system.
- Respond to login issues, new user requests, account updates, navigational issues, report requests as well as escalating issues and bugs to the Development and Escalations teams.
- Present user training material for several account types through WebEx and Teams.
- Maintain database by processing account renewals and updates, data clean-up, and client check-ins.
- Assign said tickets on a monthly rotation and as needed.
Grizzly Industrial Inc
Customer Service - Specialty Sales
10.2018 - 01.2020
Job overview
- Act as operator for company line, routing calls to the appropriate extension.
- Contact customers for showroom pickup and declined credit card payments.
- Review and process shipment invoices for payment.
- Dispute unauthorized charges on shipment invoices.
- Process customer catalog requests.
Alpha Technologies Inc
Customer Fulfillment Rep II
01.2018 - 06.2018
Job overview
- Verify accuracy of customer purchase orders and enter sales orders into SAP.
- Interface with Applications Engineering to match quotes with purchase orders and enter new part numbers into SAP for products being ordered that are not established in the system.
- Verify correct sales price and terms on purchase/sales orders and create new part numbers in SAP as required.
- Provide customer order information to departments within the company, including shipping, receiving, accounting and purchasing/planning.
APPLE INC
User Support Coordinator
12.2015 - 02.2017
Job overview
- Serve as first point of contact, Tier 1, providing exceptional user support to Apple's channel sales partners via email in a ticket-based system.
- Assist with registration, account access/status and troubleshoot access issues.
- Collaborate with technical, business and project teams to escalate reported issues and drive resolution.
- Report issues, provide updates, and occasionally escalate to management and business so they are informed of any business impacts in a timely manner.
- Support processes for the sales operations organization on both internal and external facing systems.
MAXIMUS
Lead Data Entry Operator
09.2014 - 06.2015
Job overview
- Plan and assign data entry team's daily assignments.
- Sort and index source documents for data entry processing.
- Make follow-up outbound calls in order to collect pending case information.
- Perform quality assurance reviews on data entry team, providing feedback as needed.
- Produce and maintain spreadsheet reports in order to track, organize, prioritize, and refer assignments.
- Maintain database by data entering the forms received.
- Provide additional direction and support to staff in the supervisor's absence.
MAXIMUS
Specialized Escalation Unit Representative
05.2013 - 08.2014
Job overview
- Provide an exceptional level of customer service as part of the EB/CHIP inbound call center, through attentive listening and effective time management, striving for one call resolution whenever possible.
- Interpret policies and procedures and apply it to assisting callers with complex and escalated case questions and concerns.
- Diligently research, retrieve, and analyze information from various databases in order to address caller inquiries.
- Manage and update required spreadsheets for proper tracking and reporting of case issues.
Education
University of IowaIowa City
Some College (No Degree) from Portuguese
John A Ferguson Senior HighMiami, FL
High School Diploma
05.2007
Skills
- Customer Service (12 years)
- Native Spanish Speaker
- Outstanding Attention to Detail
- Call Center/Escalations
- Order Entry/Data Entry
- Help Desk/Technical Support
- Scheduling/Planning
- Microsoft Office Suite and iWork
- Client Confidentiality/HIPAA Compliance
- Excellent Written and Verbal Communication Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork from home optionPaid time off401k matchSimilar Profiles
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