Susel Prudencio
Irving,TX
Summary
Dependable server successful in enhancing customer experiences and streamlining order management at Olive Garden. Skilled in both verbal communication and time management, adept at fostering guest engagement and driving sales. Excelled in multitasking and maintaining high standards of accuracy in fast-paced environments, demonstrating exceptional organizational abilities and customer service.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden
02.2021 - Current
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
Title Specialist
Sewell Automotives
07.2021 - Current
- Prepared tax and title documents to submit legal transfer work to DMV.
- Received and processed paperwork for titles, new license plates, and renewals.
- Contacted TX Motor Vehicle Department to determine status of pending titles.
- Managed multiple tasks and met time-sensitive deadlines.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
Receptionist
Precision Orthopedics & Sports Medicine
02.2019 - 07.2021
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
High School Diploma -
Irving High School
Irving, TX06.2006
Skills
- Organizational abilities
- Customer Service
- Safe Food Handling
- Food Running
- Order Management
- Guest Engagement
- Verbal and written communication
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Title Specialist
Sewell Automotives
07.2021 - Current
Server
Olive Garden
02.2021 - Current
Receptionist
Precision Orthopedics & Sports Medicine
02.2019 - 07.2021
High School Diploma -
Irving High School