SUSELI ESTRADA
Atlanta,GA
Summary
A strong commitment to quality, success bringing adaptability and a proactive approach to every task. Passionate for continuous improvement, organized, dependable and adaptable candidate managing multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
Work History
Bilingual Customer Service Sales
M Wireless
02.2025 - Current
- Outbound calls to customers to sell electronic devices
- Gathered customer personal information for application process and seeking approval for payment plan options
- Persuade customers to complete application on the phone to secure sale
- Overcome customer objections, offer solutions
- Submit deliveries for out of state purchases
- Updating customers on their purchase
- Connected prepaid service
- Worked with technician to delegate customer repairs
- Learned and adapted quickly to new technology and software applications
- Worked on Leads to gather potential sale calls
Mobile Expert
T-mobile
04.2024 - 11.2024
- Study promotions
- Calculate monthly rates and connection charge for mobile devices, watches, headphones, tablets, etc.
- Work on technical difficulties customers came across on their electronic devices
- Lower monthly bills for better understatement on customers budget
- Work with data transfers and trade-ins
- Fill out device trade-in paperwork
- Bundle promotions
- Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions
- Collaborated with team members to achieve monthly sales targets
2nd Assistant Manager
Yankee Candle
08.2023 - 04.2024
- Assisted with opening and closing procedures
- Counted safe to ensure cash balance was full
- Online ordering
- Daily sales tracker through Excel
- Completed regular inventory counts to verify stock levels
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock
- Monitored individual sales made by associates throughout the day
- Store capture for customers and reward programs
- Answered phone calls and customer questions about sales, and product availability
- Change orders
- Bank deposits
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports
Design Stylist
Pottery Barn
04.2023 - 07.2023
- Ordering and customizing furniture for clients and picking online orders
- Helping clients with interior decorating for their living space
- Scheduled appointments for design assistance
- Made follow up phone calls regarding the work provided
- Evaluated existing products to identify areas for improvement, recommending aesthetic or functional updates as needed
- Developed cost-effective designs through careful material selection
Retail Keyholder
Bath and Body Works
09.2021 - 04.2023
- Opened and closed store at proper times for reliable services
- Rearranged racks and shelving based on seasonal planograms
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies
- Balanced cash registers at end of shift and filled out necessary reports
- Worked with store manager to create employee schedules
- Managed store personnel by delegating tasks and supervising daily operations
- Maintained clean, adequately stocked, and organized store for daily operations and introducing new procedures
- Stored security alarm codes, keys and made routine code changes
- Worked with marketing set up
- Mentored new employees on product features and company procedures to enhance overall team performance
- Developed strong relationships with customers by actively engaging in conversation about their needs and preferences
Part-Time Assistant Manager
Future Case Corp
06.2021 - 08.2022
- Answering phone calls regarding customer orders when working in office
- Making sure office and work area were always organized by keeping track of paperwork in files
- Supervised day-to-day operations to meet performance quality and service expectations
- Scheduled FedEx pickups
- Kept invoice records up to date
- Sent email updates regarding customer orders
- Attentive with emails every hour
Education
Graduate Certificate - Dental Assisting
Georgia School of Dental Assisting
Kennesaw, GA04-2025
Associate - Dental Hygiene
Community College of Rhode Island
Warwick, RIHigh school Diploma -
Johnston Senior High School
Johnston, RI06.2020
Skills
- Collaborative teamwork
- Customer assistance
- Effective multitasking
- Detail-oriented mindset
- Responsive to varying needs
- Initiative-driven
Timeline
Bilingual Customer Service Sales
M Wireless
02.2025 - Current
Mobile Expert
T-mobile
04.2024 - 11.2024
2nd Assistant Manager
Yankee Candle
08.2023 - 04.2024
Design Stylist
Pottery Barn
04.2023 - 07.2023
Retail Keyholder
Bath and Body Works
09.2021 - 04.2023
Part-Time Assistant Manager
Future Case Corp
06.2021 - 08.2022
Graduate Certificate - Dental Assisting
Georgia School of Dental Assisting
Associate - Dental Hygiene
Community College of Rhode Island
High school Diploma -
Johnston Senior High School
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