Handled office scheduling and made notes for deadlines, motions and other important dates.
Interacted with customers by phone, email or in-person to provide information.
Hostess and Server
Dolores But You Can Call Me Lolita
Brickell, Florida
03.2012 - 01.2014
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cultivated warm relationships with regular customers.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Answered customers' questions, recommended items and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server and Performance Entertainment
Mangos Tropical Cafe
Miami Beach, FL
01.2014 - 12.2014
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Kept server areas clean and stocked to increase efficiency while working tables.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Used cash registers and credit card machines to cash out customers.
Choreographed solo and group tap performances for Mangos shows.
Performed improvised tap routine with live music.
Sang and danced with Latin Connection Band
Bartender Manager and Event Coordinator
La Terrace
Miami Beach, FL
12.2014 - 06.2015
Kept bar presentable and well-stocked to meet customer needs.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Coordinated schedules and timelines for events.
Managed administrative logistics of events planning, event booking and event promotions.
Selected and ordered décor and event materials.
Generated client retention by accurately organizing shows and events.
Social Media Content Creator
Street Style Fashion Boutique
Miami, FL
10.2015 - 07.2016
Produced original, creative content for promotional advertisements and marketing materials.
Managed content across multiple platforms for widest audience reach.
Promoted and set up sales using communication and marketing abilities.
Increased customer engagement through social media.
Managed Facebook and Instagram content to keep brand promotions consistent.
Social Media Content Creator
7fit
Miami, FL
03.2020 - 12.2021
Promoted products and services by posing for commercials, live shows and photo shoots.
Applied makeup in accordance with clothing style.
Modeled sportswear clothes for photoshoots and promotional videos
Created and monitored promotional approaches to increase sales and profit levels.