Susett Rivera
Summary
I believe I am an energetic and reliable professional with high attention to detail and strong command of food preparation safety and safety overall in a workplace. I can be a server or support servers through high-volume shifts and cater to guest needs when needed. I believe I have a passion in working in restaurants especially under Michelin star standards and expectations. I am someone who thrives working under pressure and can quickly adapt to changes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Water Treatment Specialist
Illinois Army National Guard
Chicago
11.2018 - 11.2025
- I was enlisted in the Army National Guard for 6 years, but i’m currently a veteran. I have been to Basic Combat Training in St. Louis, Missouri. I graduated from Advanced Individual Training in November 2020 in Fort Lee, Virginia.
- Operated water treatment systems to ensure safe drinking water quality.
- Collaborated with team members to troubleshoot system malfunctions efficiently.
- Participated in emergency response drills to ensure operational readiness and safety.
- Conducted laboratory and field tests to monitor water and investigate sources of pollution.
Back Waiter
The Alinea Group
Chicago
03.2023 - 07.2025
- The Alinea Group has multiple restaurants owned by Chef Grant Achatz and i've proudly worked at 3 of them during the past 2 years. I've worked at Roister which used to be Michelin, St Claire Supper Club, and transitioned to FIRE (used to be Roister) towards the end. During my time there I also worked private Wine Tasting/Pairing events where it was 30-40 people at once. These events were held at another restaurant of Chef Grant named Next. I’ve worked under michelin star standards and expectations & could say I am familiarized with the concept.
- Monitored guest needs and provided attentive service throughout dining experience.
- Collaborated with team members to enhance overall guest satisfaction and service speed.
- Adapted quickly to changing priorities during high-volume service periods.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Provided exceptional customer service throughout the entire dining experience.
- Carried trays of food to the appropriate tables for guests.
- Cleared away dirty dishes, cutlery and glassware from tables between courses.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
Kitchen/Cashier/Drive Thru
McDonald's
Chicago
08.2018 - 12.2022
- Taking customers orders correctly.
- Worked overnight shifts, always made sure everything was stocked & cleaned for the morning shift.
- Greeted customers, recommend food items from the menu such as deals, specials, etc.
- I also worked in the kitchen which meant cooking, and ensuring that food is being prepared correctly for every order.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed food safety guidelines to ensure compliance during food preparation.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
BOH & FOH Team Member, Server, Cashier, Food Preparation
Nutella Cafe
Chicago
02.2021 - 03.2022
- Served and bussed multiple tables daily
- Took customers food and beverage orders
- Prepared the food orders in BOH
- Checked on guests and diners frequently
- Handled money and credit transactions
- Bussing, Serving, and Hosting
- Maintained both BOH & FOH areas clean by following food and safety guidelines.
- Maintained lobby in order by restocking beverages in cooler, restocking merchandise.
Education
High school diploma - GED
Phoenix Military Academy High School
Chicago, ILSkills
- Kitchen Experience
- Guest relations
- Military Experience
- Cleaning Experience
- Cash Handling
- Hospitality
- Food Safety
- Attention to detail
- Serving Experience
- Busser Experience
- Leadership
- Restaurant Experience
- Customer service
- Time management
- Adaptability in service
- Multitasking under pressure
- Continuous improvement
Certification
- Wastewater Certification
- Food Handler Certification
Languages
- English, Fluent
- Spanish, Fluent
Awards
Promotion on 11/01/20, went from PFC to SPC.
Additional Information - Work Authorization
Authorized to work in the US for any employer
Military Service
Army NG. I was a Water Treatment Specialist for 6 years until I completed my contract in 2025.
Timeline
Back Waiter
The Alinea Group
03.2023 - 07.2025
BOH & FOH Team Member, Server, Cashier, Food Preparation
Nutella Cafe
02.2021 - 03.2022
Water Treatment Specialist
Illinois Army National Guard
11.2018 - 11.2025
Kitchen/Cashier/Drive Thru
McDonald's
08.2018 - 12.2022
High school diploma - GED
Phoenix Military Academy High School