Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susette Marie Cicirelli-Barzola

Mims

Summary

To obtain a challenging and responsible position that leverages my existing experience while providing opportunities for professional growth and the acquisition of new skills.

Overview

43
43
years of professional experience

Work History

Attendant/Customer Service Representative

The Wash Bucket
09.2022 - 12.2024
  • Operates and monitors washing and drying machinery, identifies stained or damaged items to determine repair or special treatment for drop off customers when wash, drying and folding their orders
  • Folds cleaned articles as designated
  • Maintains the constant operation, cleanliness and organization of workplace.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Enforced adherence to health and safety protocols, contributing to safe environment for all.

Bookkeeper

B&B Trucking
01.2009 - 05.2024
  • Conduct reconciliation of all accounts on an as needed basis, perform accounts receivable functions including invoicing, deposits, collections
  • Process biennial FMCSA compliance renewals in addition to Annual Registration renewal for both tractor and trailer
  • Calculate and process the quarterly IFTA Fuel Tax submission, as well as submit all trip Confirmations with Bill of Laden forms for billing.

Customer Service Agent

Adecco
10.2017 - 01.2022
  • Seasonal Call Center Customer Service
  • Provided customer service in assisting customers with product information, online order processing
  • Additionally, assisted customers with any issues they may have with the placing of orders themselves
  • Troubleshooting and problem solving.

Program Specialist/Department of Juvenile Justice

Francis Walker Halfway House
03.2013 - 09.2014
  • Provide direct care at a female adolescent court ordered residential drug rehabilitation center
  • Supervise adolescent female residents in their daily routine and conducted both regular and medical transports of facility residents, while providing care, custody and security.
  • Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
  • Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
  • Responded to emergency situations and de-escalated hostile confrontations.

Cashier/Associate

Kangaroo Express/the Pantry
07.2011 - 12.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Program Specialist/Department of Juvenile Justice

Francis Walker Halfway House
02.2010 - 06.2011


  • Provide direct care at a female adolescent court ordered residential drug rehabilitation center.
  • Supervise adolescent female residents in their daily routine and conducted both regular and medical transports of facility residents, while providing care, custody and security.
  • Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
  • Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
  • Responded to emergency situations and de-escalated hostile confrontations.

Cashier/Pharmacy Customer Service Representative

Mims Pharmacy
06.2010 - 10.2010
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Server

Mar Azul Restaurant
07.2009 - 12.2009
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Correctional Classification Officer

South Bay Correctional Facility
07.2007 - 04.2009
  • Managed caseloads efficiently while adhering to strict deadlines set by state regulations, ensuring compliance and timely service delivery.
  • Collaborated with multidisciplinary teams to ensure effective communication and coordination of services for inmates.
  • Improved inmate behavior and adjustment through consistent monitoring, support, and guidance in a correctional setting.
  • Enhanced inmate rehabilitation by developing comprehensive case management plans tailored to individual needs.
  • Conducted risk assessments and developed strategies to address identified risks, promoting safety within the facility.
  • Addressed behavior and stability of inmates to root out concerning connections or mental health issues.

Correctional Classification Officer

State of Florida Department of Corrections
07.1993 - 10.2007
  • Managed caseloads efficiently while adhering to strict deadlines set by state regulations, ensuring compliance and timely service delivery.
  • Collaborated with multidisciplinary teams to ensure effective communication and coordination of services for inmates.
  • Improved inmate behavior and adjustment through consistent monitoring, support, and guidance in a correctional setting.
  • Enhanced inmate rehabilitation by developing comprehensive case management plans tailored to individual needs.
  • Conducted risk assessments and developed strategies to address identified risks, promoting safety within the facility.
  • Addressed behavior and stability of inmates to root out concerning connections or mental health issues.

Correctional Officer

State of Florida Department of Corrections
07.1993 - 05.2007
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Conducted routine and emergency head counts.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Reduced inmate altercations through proactive conflict resolution strategies.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.

Bartender/Waitress

Jillian’s Billiard Club
09.1991 - 07.1993
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Bartender

Studebakers of Kendall
10.1989 - 08.1991
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Police Communications Officer

Brevard County Sheriff's Department
03.1985 - 08.1989
  • Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
  • Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and up to date.
  • Enhanced response times by efficiently prioritizing and dispatching emergency calls.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Bank Teller

American Bank
03.1982 - 03.1985
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Maintained friendly and professional customer interactions.

Education

Criminal Justice Correctional Probation Academy

Broward Community College
Davie, FL
10-2004

Criminal Justice Correctional Academy

Miami Dade Community College
Miami, FL
04.1994

High School - general studies

Southwest Miami Sr. High School
Miami, FL
12.1981

Skills

  • Strong work ethic
  • Customer Service
  • Telephone Etiquette
  • Situational Awareness
  • Confidentiality
  • Dependable and Responsible
  • Time Management
  • Interpersonal Skills
  • Conflict Resolution
  • Observational Skills
  • Teamwork
  • Attention to Detail
  • Sales
  • Cash Handling
  • Communication
  • Critical Thinking
  • Multi-Tasking
  • Problem Solving

Timeline

Attendant/Customer Service Representative

The Wash Bucket
09.2022 - 12.2024

Customer Service Agent

Adecco
10.2017 - 01.2022

Program Specialist/Department of Juvenile Justice

Francis Walker Halfway House
03.2013 - 09.2014

Cashier/Associate

Kangaroo Express/the Pantry
07.2011 - 12.2012

Cashier/Pharmacy Customer Service Representative

Mims Pharmacy
06.2010 - 10.2010

Program Specialist/Department of Juvenile Justice

Francis Walker Halfway House
02.2010 - 06.2011

Server

Mar Azul Restaurant
07.2009 - 12.2009

Bookkeeper

B&B Trucking
01.2009 - 05.2024

Correctional Classification Officer

South Bay Correctional Facility
07.2007 - 04.2009

Correctional Officer

State of Florida Department of Corrections
07.1993 - 05.2007

Correctional Classification Officer

State of Florida Department of Corrections
07.1993 - 10.2007

Bartender/Waitress

Jillian’s Billiard Club
09.1991 - 07.1993

Bartender

Studebakers of Kendall
10.1989 - 08.1991

Police Communications Officer

Brevard County Sheriff's Department
03.1985 - 08.1989

Bank Teller

American Bank
03.1982 - 03.1985

Criminal Justice Correctional Academy

Miami Dade Community College

Criminal Justice Correctional Probation Academy

Broward Community College

High School - general studies

Southwest Miami Sr. High School

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Susette Marie Cicirelli-Barzola