Susette Myers
Tonasket,WA
Summary
At Property Company of Friends, Inc., excelled as a Billing and Collection Assistant Manager, enhancing the firm's reputation through professional ethics and effective debt recovery. Expertise in data management and adeptness in navigating complex client interactions led to significant improvements in billing disputes and account management, showcasing blend of technical and interpersonal skills. Professional collections specialist prepared to bring results-oriented approach to role. Background includes effectively managing collections and resolving customer issues, contributing to improved financial outcomes. Known for strong team collaboration, reliability, and adaptability to changing needs. Skilled in negotiation and communication, with focus on achieving goals.
Overview
15
15
years of professional experience
Work History
Billing and Collection Assistant Manager
Property Company of Friends, Inc.
10.2017 - 09.2022
- Improved company reputation by maintaining professionalism and adhering to ethical standards throughout all collection activities.
- Provided support to colleagues facing challenging situations with difficult clients, offering advice on how to navigate conversations effectively.
- Collaborated with internal departments to address complex issues related to billing, credits, or disputed charges.
- Monitored account status reports regularly, ensuring prompt follow-up on overdue payments or escalating issues when necessary.
- Streamlined operations and prioritized tasks, allowing to increase collection efficiency to 90%.
Billing and Collection Supervisor
Property Company of Friends, Inc.
11.2012 - 10.2017
- Improved customer relationships with tactful negotiation skills and empathetic communication techniques.
- Resolved escalated collection cases by working closely with legal teams and providing necessary documentation support during litigation processes.
- Conducted regular performance reviews for staff members, identifying areas for improvement and creating action plans to address them.
- Managed a diverse portfolio of clients, ensuring timely follow-up on outstanding debts while adhering to ethical debt collection practices.
- Constantly achieved 85% monthly collection efficiency.
Loans Ledgering Specialist
Property Company of Friends, Inc.
09.2007 - 11.2012
- Monitoring and maintaining assigned accounts (approximately 1,500 customers), ensuring payments are up to date by generating the daily collection (cash and checks).
- Processing and reviewing account adjustments.
- Responding to client inquiries and resolving issues or disputes.
- Assisting the billing department in creating and implementing billing policies and procedures.
- Identifying delinquent accounts and insufficient payments.
- Prepare reports on account status and collection activity.
Education
Bachelor of Science - Business Accountancy
Divine Word College of Laoag
Laoag City, Ilocos Norte, Philippines 290003-2005
Skills
- Credit and collections
- Aging reports analysis
- Process improvement
- Data analysis
- Written communication
- Time management abilities
- Professionalism
- Computer literacy
- Interpersonal skills
- Self-motivation
- Work Planning and Prioritization
- Analytical and critical thinking
- Documentation and recordkeeping
- Adaptability and flexibility
- Active listening
- Multitasking Abilities
- Problem-solving abilities
- Teamwork and collaboration
Timeline
Billing and Collection Assistant Manager
Property Company of Friends, Inc.
10.2017 - 09.2022
Billing and Collection Supervisor
Property Company of Friends, Inc.
11.2012 - 10.2017
Loans Ledgering Specialist
Property Company of Friends, Inc.
09.2007 - 11.2012
Bachelor of Science - Business Accountancy
Divine Word College of Laoag
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