Summary
Overview
Work History
Education
Skills
Timeline
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Sushana Watkis

North Hollywood,CA

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

15
15
years of professional experience

Work History

Sales Manager

Zales The Diamond Store
02.2015 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Drove sales by developing multi-million dollar contract sales.

Customer Service Manager

Comcast
04.2012 - 02.2015
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Followed through with client requests to resolve problems.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Developed and offered unique discount options to drive interest in new product lines.

Technical Support Engineer

Dell Computers
05.2008 - 04.2012
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Performed root cause analysis of reported issues to enact corrections.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.

Education

Bachelor of Arts - Acting

Florida State University
Tallahassee, FL

Skills

  • Market and Competitive Analysis
  • Risk Mitigation
  • Product and Service Management
  • CRM Software
  • Verbal and Written Communication
  • Analytical Problem Solver
  • Excellent Communication Skills
  • Google Meet
  • Brand-Building Strategies
  • Compelling Leadership Skills
  • Product Knowledge
  • Critical Thinking
  • Closing Techniques

Timeline

Sales Manager

Zales The Diamond Store
02.2015 - Current

Customer Service Manager

Comcast
04.2012 - 02.2015

Technical Support Engineer

Dell Computers
05.2008 - 04.2012

Bachelor of Arts - Acting

Florida State University

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Sushana Watkis