Sushane Adams-Heyliger
Chester,PA
Summary
Versatile and dynamic, with a proven track record at Children's Home of Wyoming Conference, enhancing client relationships and improving case outcomes. Excelled in customer support and data entry, demonstrating a goal-oriented mindset and a knack for performance improvement. Achieved significant advancements in client satisfaction and operational efficiency.
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.
Overview
16
16
years of professional experience
Work History
Children Representative
Children's Home of Wyoming Conference
07.2019 - Current
- Developed and maintained positive relations with children residing in the homes and coordinated with team members to properly handle requests and questions.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
Cook
SCI Chester
12.2023 - 10.2024
- Prepared and served various food items in fast-paced [Type] environment.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Dietary Supervisor
Bridgewater Rehabilitation Center
09.2022 - 01.2023
- Organized in-service training sessions for dietary staff members, addressing critical topics such as food safety, sanitation procedures, and nutritional guidelines.
- Maintained a clean and safe work environment by enforcing strict sanitation guidelines and safety protocols.
- Assisted in the development of hospital-wide nutrition policies to ensure consistency in care across all departments.
- Promoted healthy eating habits among patients through educational programs, workshops, and one-on-one consultations.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Laborer
Express Employment
04.2022 - 01.2023
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Monitor
BOCES, Binghamton - Tioga
06.2016 - 10.2019
- Contributed to the ongoing improvement of campus safety procedures through active participation in staff meetings and training sessions.
- Enforced school district guidelines with students across classes and levels.
- Enhanced student safety by consistently monitoring school grounds and identifying potential hazards.
- Developed professional relationships with teachers and school administrators to integrate into team and best serve students.
- Assisted in maintaining a secure environment for students and staff through vigilant observation of school entrances and exits.
- Backed up classroom teachers by supervising students in classes, at recess or during special activities.
- Logged monitoring activities and notable incidents for school administrators.
Wellness Instructor
Johnson City YMCA
08.2016 - 06.2017
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Conducted comprehensive fitness assessments to evaluate client''s physical capabilities and established baseline measurements for tracking progress.
- Helped clients reach fitness objectives by providing encouragement and motivation.
Sales Associate
Sam's Club
08.2015 - 05.2016
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Dietary Aide
Bridgewater Rehabilitation And Nursing
08.2014 - 04.2015
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
Soldier
New York Army National Guard
10.2012 - 10.2014
- Assembled, disassembled and maintained various weapons for operational readiness.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Maintained required level of proficiency in use of firearms.
- Improved team cohesion by conducting regular training exercises and fostering a supportive environment.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
Cashier
Price Chopper
03.2012 - 10.2012
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
Crew Member
McDonald's
04.2009 - 06.2011
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Accurately operated cash register to process customer payments.
Education
Associate of Arts -
SUNY Broome Community College
Johnson City06-2021
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Client Relationship Building
- Paperwork Processing
- Sales Support
- Performance Improvement
Timeline
Cook
SCI Chester
12.2023 - 10.2024
Dietary Supervisor
Bridgewater Rehabilitation Center
09.2022 - 01.2023
Laborer
Express Employment
04.2022 - 01.2023
Children Representative
Children's Home of Wyoming Conference
07.2019 - Current
Wellness Instructor
Johnson City YMCA
08.2016 - 06.2017
Monitor
BOCES, Binghamton - Tioga
06.2016 - 10.2019
Sales Associate
Sam's Club
08.2015 - 05.2016
Dietary Aide
Bridgewater Rehabilitation And Nursing
08.2014 - 04.2015
Soldier
New York Army National Guard
10.2012 - 10.2014
Cashier
Price Chopper
03.2012 - 10.2012
Crew Member
McDonald's
04.2009 - 06.2011
Associate of Arts -
SUNY Broome Community College
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