Susheela Venkatesh
Concord,CA
Summary
Detail-oriented and dedicated QA Tester with 9 years of software testing experience. Recognized for thoroughness and commitment to delivering high-quality products. Proficient in test case creation, defect tracking, and collaborating with cross-functional teams to meet project milestones. Expertise in manual and automated testing, focusing on troubleshooting and enhancing product reliability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate Product Owner (Hybrid Role)
Retailcloud
, USA
07.2025 - 11.2025
- Leading requirement definition for OnTour Mobile App and Self-Checkout CTO Kiosk, including BRDs, FRDs, user stories, flows, and acceptance criteria.
- Designing end-to-end features such as Jersey Customization, Live Preview, Artist Setup, Events, Settlements, Sales Reporting, and Inventory Workflows.
- Building application prototypes using AI-assisted development tools ( Replit + Expo React Native).
- Creating structured prompts for UI automation, API integration, data modeling, and complex UI components (charts, tooltips, 3D preview workflows).
- Contributing to UX/UI design, generating mockups, visual screens, kiosk flows, and customer journey diagrams.
- Coordinating with engineering teams to validate API contracts, error handling, token usage, and environmental configurations (prod/beta/uat).
- Ensuring test coverage for new features by collaborating with QA on edge cases, negative scenarios, and regression impacts.
- Successfully documented complete CTO Customization framework → categories, controls, image-based selections, preview rules, and pricing logic.
- Built functional PoC screens in React Native including: Sales Reports, Touch to Order, Customization, QuickPicks, Real-time charts.
- Retailcloud is a cloud-based point-of-sale (POS) software, provides inventory tracking, customer marketing, payment processing, reporting, and employee management
Quality Engineering Specialist
Accenture
Bangalore, India
03.2021 - 04.2025
- Complete ownership for creating data for testing in all the applications used in the project.
- Collaborating closely with developers, business analysts, and project managers to clarify requirements, address issues, and ensure the smooth progression of projects.
- Performing Backroom Pickup Application Product Test, Smoke Test and Sanity Test and updating team and clients regarding the same for different fulfillments which gets sourced from SMA, DC's and Stores.
- Conducted demos to the stakeholders at the end of the sprint.
- Creating test plans, scripts and performed testing using agile methodology, provided daily status for day to day sprint and created evidence files for user stories.
- Raising bugs in JIRA and retesting the bugs and following up for the bug with respective teams.
- Develop, implement, and maintain testing processes and standards to ensure consistency and quality in testing practices.
- Validated logs using Kibana.
- Utilizing automation frameworks and tools to optimize testing processes, reduce manual effort, and enhance test coverage.
- Coordinated training sessions for staff members on new equipment or software applications integral to their daily responsibilities.
- Mentored junior engineers, providing guidance on best practices and fostering a positive work environment for professional growth.
- Consistently met or exceeded project deadlines through effective time management and prioritization techniques.
- Collaborated with cross-functional teams to achieve project goals and ensure timely delivery of high-quality products.
- Managed budgets and timelines for large-scale engineering projects, ensuring all resources were allocated effectively to meet objectives.
- Best Buy is the largest specialty retailer in the United States consumer electronics retail industry.
Consultant
Capgemini
, India & Mexico
04.2016 - 02.2021
- Learning and understanding the business and functional requirement specifications and use case documents of the applications and creating high level test requirements.
- Co-operating with the onsite development team and business team for execution of testing activities and minimize the communication issues.
- Involved in Scrum calls, estimation of story points, defect triage calls.
- Proficient in Test Automation using Selenium Tool.
- Experience in developing POM class and Feature files.
- Experience in Test case creation using Gherkin and executing test cases in parallel and automation framework implementation.
- Well versed in Handling Elements in Selenium WebDriver and Experience in BDD Cucumber framework.
- Completed automation of functional and regression testing.
- Maintained, debugged and optimized automation programs.
- Firm Risk Management Department has developed several applications in the Credit Risk (Credit Console), Market Risk (Market Console. Risk Factor Console,) and Operations Risk area. These applications/interfaces are undergoing technological upgrade.
Education
Bachelor of Science - Electronics & Communication
Visvesvaraya Technological University
India06.2015
Skills
- Selenium
- Kibana
- ALM
- Postman
- Unix (using Putty)
- DBeaver
- Jira
- Jenkins
- Oracle SQL Developer
- Git
- Eclipse
- IntelliJ
- Replit
Certification
- ISTQB Certified
- NCFM Certified - Beginner's Level
- Scrum Foundation Professional Certificate
Accomplishments
- Recipient of the 'Best Buy Shining Star Award' twice in recognition of outstanding contributions spanning multiple domains.
- Received 'Pinnacle Award' for excellence in business delivery, showcasing exceptional performance and dedication.
- Played a key role in automating test cases and implementing a robust BDD framework.
Timeline
Associate Product Owner (Hybrid Role)
Retailcloud
07.2025 - 11.2025
Quality Engineering Specialist
Accenture
03.2021 - 04.2025
Consultant
Capgemini
04.2016 - 02.2021
Bachelor of Science - Electronics & Communication
Visvesvaraya Technological University