Sushma Tamsoy
Fremont,CA
Summary
Seasoned Technical Program Manager with a proven track record at Edward Jones, enhancing system performance by 40% and spearheading a critical 5-year legacy database modernization. Expert in Agile methodologies and stakeholder management, I excel in delivering cost-effective, compliance-driven solutions across banking and insurance sectors, leveraging skills in SQL and collaborative project management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Technical Program Manager
Edward Jones
Fremont, CA
03.2014 - Current
- Involved in enterprise-wide initiatives under the Core Digital Services umbrella, encompassing Insurance, Banking, Lending, Cash, Transfers, and other Client Product Services.
- Delivered production-critical solutions, system upgrades, and compliance-driven enhancements, ensuring uninterrupted business operations and superior client experiences.
- Contributed to a 5-year migration project to modernize a 30-year-old legacy database, improving scalability and system performance by 40%.
- As a part of the Cash Account and Holding Support team, I ensured smooth operations and the rollout of new functionalities aligned with federal regulations.
- Collaborated with onshore and offshore teams to synchronize efforts, oversee bug resolution, and maintain project timelines.
- Mobilized disaster recovery protocols during high-impact system outages, engaging stakeholders to address issues efficiently, and deploy preventive measures.
- Coordinated the Edward Jones Asset Support Project, delivering innovative solutions for cross-team dependencies, resource constraints, and tight deadlines.
Program Manager
S2Tech
St Louis, MO
02.2010 - 10.2013
- Worked on multi-year Medicaid systems modernization projects for state healthcare agencies, replacing batch processing with real-time claims adjudication.
- Coordinated with cross-functional teams to ensure compliance, cost-effectiveness, and timely delivery.
- Helped transition Missouri's Medicaid claims system to real-time adjudication, reducing processing delays by 50%, and enhancing accuracy.
- Modernized Virginia Medicaid's system to incorporate new benefit plans, ensuring seamless integration, and regulatory compliance.
- Developed detailed project plans, architectural diagrams, and validation tools, enabling precise requirement capture and delivery.
- Facilitated multi-stakeholder communication to address roadblocks and monitor project progress.
Software Engineer
HSBC Software Development
India
02.2007 - 01.2010
- Designed and implemented the Rent Security Deposits (RSD) system, automating landlord-tenant accounting processes for efficiency and compliance. These initiatives automated workflows and improved user experiences.
- Actively participated in the in-house development of check-cashing and payment systems, saving $1.5M annually by reducing third-party dependencies.
Education
Bachelor of Engineering (B.E.) - Computer Science
Orissa Engineering College
Bhubaneswar, India06.2005
Skills
- Data-Driven Decision Making
- SQL, Mainframe, Java, HTML
- Jira, ServiceNow, Tableau, SharePoint, Salesforce
- Microsoft Office tools
- Agile, Scrum, Kanban, Waterfall
- Basic Cloud Architecture Fundamentals
- Stakeholder, schedule, and risk management
- Roadmap and strategy planning
Certification
- Certified Scrum Master (CSM), Scrum Alliance
- Medicaid Level 1 Certification, S2Tech
- Seven Habits of Highly Effective People, S2Tech
Corecompetencies
- Program Management, Roadmap Development and Strategic Planning
- Risk Mitigation, Schedule Management and Stakeholder Engagement
- Agile Expertise, Scrum, Kanban, Sprint Planning & Execution
- Data Analysis, Quantitative Analysis, Process Optimization, SQL scripting and Data Visualization
- Basic familiarity with Cloud Architecture
Languages
English
Professional
Hindi
Professional
Timeline
Technical Program Manager
Edward Jones
03.2014 - Current
Program Manager
S2Tech
02.2010 - 10.2013
Software Engineer
HSBC Software Development
02.2007 - 01.2010
Bachelor of Engineering (B.E.) - Computer Science
Orissa Engineering College
Similar Profiles
JOANNA CHILDSJOANNA CHILDS
Branch Office Administrator at Edward Jones / Long Wealth ManagementBranch Office Administrator at Edward Jones / Long Wealth Management
Katie PennerKatie Penner
Branch Office Administrator at Edward JonesBranch Office Administrator at Edward Jones
Leslie HammonsLeslie Hammons
Business Office Administrator at Edward JonesBusiness Office Administrator at Edward Jones
Qian HamelQian Hamel
Design Lead at Edward JonesDesign Lead at Edward Jones
Pooja ChavanpatilPooja Chavanpatil
Project Lead - Instructional Student Assistant at Tutoring & Academic Support Center, SFSUProject Lead - Instructional Student Assistant at Tutoring & Academic Support Center, SFSU