Sushmita Roka
Arlington,MA
Summary
Licensed Massachusetts nail technician with one year of experience in delivering comprehensive nail services. Proficient in manicures, pedicures, gel polish application, and nail care. Recognized for attention to detail, high hygiene standards, and exceptional customer satisfaction. Actively pursuing opportunities for professional growth and skill enhancement in dynamic environments.
Overview
8
8
years of professional experience
Work History
Barista – Starbucks
Starbucks
Arlington, MA
06.2024 - Current
- Delivered excellent customer service in a fast-paced environment
- Maintained cleanliness and teamwork
Crew Member – Trader Joe’s
Trader Joe's
Arlington, MA
11.2023 - Current
- Assisted customers and maintained organized store environment
- Provided friendly and helpful service
Cashier-All Rounder
Dunkin’ Donuts
Arlington, MA
04.2023 - 09.2024
- Welcomed and seated customers while managing food preparation and table service.
- Processed payments and issued receipts for customer purchases upon exit.
- Handled additional items, including coupons, to enhance customer service experience.
- Demonstrated strong cash handling skills alongside extensive product knowledge.
- Executed effective verbal communication while greeting customers and issuing refunds or exchanges.
Dining Server
Sunrise Senior Living
Arlington, MA
04.2023 - 12.2023
- Prepared restaurant tables, ensuring sanitation and organization standards were met.
- Attended to customers upon entry, providing a welcoming atmosphere.
- Presented restaurant menus while assisting seniors in selecting food and beverages.
- Took and served orders efficiently to enhance customer experience.
- Answered questions and made recommendations for complementary products to increase sales.
Customer Care
Walgreen
Arlington, MA
09.2022 - 02.2023
- Engaged directly with customers via phone, email, and in-person interactions.
- Resolved customer inquiries and issues in accordance with company policies.
- Ensured customer satisfaction through patience and a positive attitude.
- Managed customer database accounts, verifying identities and processing applications and requests.
Nail Technician
Belamour Beauty, Nepal
Kathmandu, NPL
03.2022 - 08.2022
- Provided full nail services including manicure, pedicure, and gel polish
- Maintained clean and sanitary tools and workstation
- Built positive relationships with clients
Accountant
Whitefield International College
Kathmandu, NPL
02.2020 - 08.2022
- Reviewed and issued bills and invoices for over 300 clients.
- Assisted with processing incoming earnings and outgoing payments.
- Organized files and records of cash and cash equivalents for policy compliance.
- Participated in daily and weekly audits of accounts, vouchers, and statutory records.
Teller
NIC Asia Bank LTD
Kathmandu, NPL
09.2018 - 04.2019
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and cashier’s checks.
- Assisted clients with inquiries regarding accounts and banking products.
- Handled transactions efficiently to ensure swift service and customer satisfaction.
Education
B.B.S -
Henry Ford International College
Kathmandu06-2022
+2 -
Jubilant higher secondary school
Kathmandu01-2014
SLC -
NGI English secondary school
Kathmandu06-2011
Skills
- Manicure and pedicure services
- Gel polish and basic nail art
- Nail shaping, cuticle care, and polish application
- Acrylic (if you do it, you can keep or remove)
- Sanitation and sterilization procedures
- Customer service and communication
- Time management and teamwork
- Basic Computer
- Office Package
- Accounting
- Tally
- Communication skills
- Public speaking
Certifications And Skills
- Manicure and pedicure services
- Gel polish and basic nail art
- Basic Computer (Office Package Accounting Tally) from AEC Technology Institute & Linkage Technology Academy
- Communication skills & public speaking from Suva Consultancy & Training Institute
- Fluent in English, Nepali and Hindi
- 3 months Internship in Nepal SBI Bank LTD
Languages
Nepali
Native/ Bilingual
English
Professional
Hindi
Professional
Timeline
Barista – Starbucks
Starbucks
06.2024 - Current
Crew Member – Trader Joe’s
Trader Joe's
11.2023 - Current
Cashier-All Rounder
Dunkin’ Donuts
04.2023 - 09.2024
Dining Server
Sunrise Senior Living
04.2023 - 12.2023
Customer Care
Walgreen
09.2022 - 02.2023
Nail Technician
Belamour Beauty, Nepal
03.2022 - 08.2022
Accountant
Whitefield International College
02.2020 - 08.2022
Teller
NIC Asia Bank LTD
09.2018 - 04.2019
B.B.S -
Henry Ford International College
+2 -
Jubilant higher secondary school
SLC -
NGI English secondary school