Sushmita Sah
Fairborn,OH
Summary
Results-oriented individual with proven strengths in customer service and effective communication. Experienced in resolving complex inquiries through collaboration, committed to delivering outstanding customer support and satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Kalyani Seller Mill
Nepal, Janakpur
02.2024 - 11.2024
- Processed customer transactions efficiently and accurately at busy retail location.
- Assisted customers with product inquiries and provided friendly service.
- Handled cash, credit, and digital payments following company policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
Customer Service Representative
Siddhartha Bank Private Limited
kathamdu, Bagmati
03.2023 - 05.2023
- Assisted customers with account inquiries and service requests.
- Maintained customer records by updating account information as needed.
- Handled incoming calls promptly while ensuring a positive customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
MS in Marketing Analytics And Insights
Wright State University
Dayton, OH08-2027
BBA - Marketing
K&K International College
Kathmandu, Nepal02-2024
Skills
- Data analysis
- Market research
- Customer service
- Effective communication
- Project management
- Problem solving
- Team collaboration
- Active listening
- Strong teamwork
Certification
Customer Service- Siddhartha Bank
Timeline
Cashier
Kalyani Seller Mill
02.2024 - 11.2024
Customer Service Representative
Siddhartha Bank Private Limited
03.2023 - 05.2023
MS in Marketing Analytics And Insights
Wright State University
BBA - Marketing
K&K International College