SUSHMITHA KANUKURTHI
Summary
Seasoned Analytics Leader with 17+ years experience; known for inclusive leadership style and strong business acumen Expertise in developing comprehensive data science strategies via thorough planning, execution, and balancing mission critical work vs long term priorities Experience spearheading the consulting arm worth multi-million dollars for over 6 client relationships Coached C-suite leaders to implement robust data governance mechanisms across their companies Developed multi-year roadmaps to move multiple Fortune 500 clients up the analytics value chain from reporting to AI-ML based decision making Evangelized analytics across cross-functional teams spanning IT, Marketing, Digital, Sales, and Engineering Built world class data teams by: Mentoring over 100+ data scientists, consultants, and data engineers via goal setting and establishing 360 degree feedback mechanism Grew teams from nascent accounts, to multi-million dollar relationships
Overview
23
23
years of professional experience
Work History
Meta, Head - WhatsApp Analytics Manager
06.2021 - Current
- Leading support measurement strategy and analytics for WhatsApp (WA); lead a team of 7
- Collaborated with Product, Data Science, Engineering, and Operations, to define success metrics and launch the GenAI driven customer support tool; drove ~$10mm savings in agent costs
- Established a holistic metrics measurement strategy for WhatsApp to monitor business & product performance
- Identified potential savings of $3mm by changing the product interface for ticket creation for the WA product
- Successfully developed product data and analytics customer support strategy for more than 2bn users with a budget of $77mm.
The Pregnancy Pause
- Current
IBM India, Advisory Senior Consultant
- 03.2012
Marketics Technologies, Lead statistician
11.2006 - 08.2008
Genpact, Consultant
06.2005 - 11.2006
Citigroup Global Services
06.2001 - 10.2002
Fractal Analytics, Associate Director
03.2012
- Built a 0->1 product to empower the 100-member marketing team to make data driven decisions
- Spearheaded product discovery exercise to identify user problems and opportunities by conducting ~100 user experience & design research surveys
- Partnered with Data Engineering to establish ETL mappings and built data models for 17+ data sources using star schemas
- Developed a 3-year roadmap for product & analytics strategy
- Conceptualized, designed, and implemented KPIs for company wide solutions and executive reporting.
Education
M.A. Economics -
Gokhale Institute of Politics & Economics
01.2005
B.A. Economics -
Ethiraj College
01.2001
Skills
- Leadership
- Product strategy
- People leadership
- Roadmap design and development
- AI/ML
- Regression
- Decision trees
- Clustering
- A/B testing
- SQL
- Data science
- Dashboarding & Visualization
Websites
Timeline
Meta, Head - WhatsApp Analytics Manager
06.2021 - Current
Fractal Analytics, Associate Director
03.2012
Marketics Technologies, Lead statistician
11.2006 - 08.2008
Genpact, Consultant
06.2005 - 11.2006
Citigroup Global Services
06.2001 - 10.2002
The Pregnancy Pause
- Current
IBM India, Advisory Senior Consultant
- 03.2012
M.A. Economics -
Gokhale Institute of Politics & Economics
B.A. Economics -
Ethiraj College
Similar Profiles
Adrián Pópulo QuirogaAdrián Pópulo Quiroga
Canguro at NACanguro at NA
Tyler ZwiersenTyler Zwiersen
Sport at NASport at NA
Cathy Mih TaylorCathy Mih Taylor
NA at NANA at NA
Ella GoreElla Gore
Esthetician Student at NAEsthetician Student at NA
Sirin LadadwehSirin Ladadweh
Mechanical Engineer Intern at Naba water for Bottling and Packaging FactoryMechanical Engineer Intern at Naba water for Bottling and Packaging Factory