Sushobhita Singh
Secaucus,NJ
Summary
Experienced and passionate Business Analyst with over 10 years of experience evaluating and improving business systems for well know organizations. Dedicated team leader with the ability to effectively manage and achieve project goals, leveraging my complex understanding of systems engineering concept. Successful at responding to shifting business needs and priorities in a systematic and effective way. Proven track record of effectively researching and analyzing business processes, and procedures and designing and implementing business solutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
IT Manager
TOKIO MARINE NORTH AMERICA SERVICES
04.2019 - Current
- Individually lead projects/enhancements on multiple software applications, primarily Salesforce, Policy Administration and Data Warehouse related projects
- Developed business architecture using requirements such as scope, processes, alternatives, and risk
- Translated stakeholder requirements into different tangibles, such as functional specifications, user cases, user stories, workflow/process diagrams, and dataflow/data model diagrams
- Led process-improvement focus groups as part of company’s initiative to achieve functional design within it’s user systems
- Liaised with business teams, technical personnel, project management, Subject Matter Expert’s, and other business analysts spread globally to assist in the development, testing, and deployment of applications
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Built functional prototypes for many of the Salesforce projects/enhancements. This set the final leg of project development up with a very solid footing, thereby increasing the likelihood of project successes.
- Delivered requirements, performed analysis and evaluated downstream business, systems, processes and organizational impacts.
- Developed customized reports and dashboards to provide actionable insights that support data driven decision-making for the executive leadership team.
- Cross-trained existing team members to maximize team agility and performance.
- 98% of all the assigned projects were delivered on time and under budget
Senior Business Analyst
TMNAS
- As a lead BA, worked on a major change management initiative involving the migration of all applications from HP ALM to Azure DevOps.
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Prioritized problems and defects in the system while ensuring accuracy and staying within stipulated deadlines.
- Provided application training to the Business users and created project specific training materials, SOP’s and Quick Reference guides.
- Ensured a clean release rate without failures or issues requiring rollback.
Senior Business Analyst, TMNAS
Isite Technologies
03.2018 - 04.2019
- Identified the gaps in the current circular filing process and proposed solutions for the existing system to map it to the To-Be system. This led to building a new Salesforce org to replace the manual tracking of circular filing process with a new activity tracker system there by increasing efficiency of the state filing process.
- Drove process improvement and managed all aspects of Salesforce CRM
- Developed user stories and to-be process flows to support the design and development of Salesforce solution for the customers.
- · Facilitated and elicited actionable requirements documentation to enable successful implementation.
- · Supported and collaborated on design and development of implementation features.
- Produced detailed and relevant reports for use in making business decisions.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Business Analyst, TMNAS
Isite Technologies
03.2014 - 08.2017
- Worked on analyzing the business processes and making sure it aligns with business goals.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Prepared the functional requirements/technical specifications for automating the process of entering policy information into a risk management system. This eliminated the need for business users to enter the information manually into the Risk management system.
- Developed new support processes and worked with business and technical teams to streamline end-customer experience.
- Assisted Quality Assurance Team in defining the high-level test scenarios and analyzed the test cases based on the requirements
Business Analyst, AIG
Isite Technologies
- As a business analyst, I was responsible for interviewing SME’s and gathering the requirements on a project that brought premiums from a block of business worth more than $200 million.
- Identified the gaps in the currents SmartPad system and worked with the business community to document the desired business and functional requirements in the new system.
- Worked as a team with Developers and Process Analysts in preparing the technical specifications, process flows and to resolve any questions/discrepancies in Business Requirement Documents.
- Conducted and participated in UAT testing with the business users.
Management Trainee
Tech Mahindra
04.2011 - 10.2012
- I was responsible for analyzing the existing timesheet application called “ON TIME” for its employees.
- Gained knowledge of company policies, protocols and processes.
- Prepared project presentations and reports to assist senior management
- Assisted project managers by tracking, organizing and analyzing project financial information.
- Analyzed customer feedback to identify areas for improvement.
Intern (MBA)
Coca-Cola
05.2010 - 06.2010
- Developed on the job/classroom training module for its employees
- Interacted with Subject Matter Experts to identify and gather Business Requirements
- Developed effective improvement plans in alignment with goals and specifications.
- Provided project progress updates and proposed solutions to issues.
Education
MBA - Marketing and HR
Vignana Jyothi Institute of Management
Hyderabad, India2011
Bachelor of Technology - BTech, Electronics and Communication Engineering
Jawaharlal Nehru Technological University
Hyderabad, India2008
Skills
- Business Process Modeling
- Requirements Analysis
- Customer Experience
- Issue Analysis & Resolution
- Project Management
- Data Analysis & Reporting
- Business Solution Development
- Collaboration and Team Work
- Communication and Interpersonal Skills
- Change Management
Timeline
IT Manager
TOKIO MARINE NORTH AMERICA SERVICES
04.2019 - Current
Senior Business Analyst, TMNAS
Isite Technologies
03.2018 - 04.2019
Business Analyst, TMNAS
Isite Technologies
03.2014 - 08.2017
Management Trainee
Tech Mahindra
04.2011 - 10.2012
Intern (MBA)
Coca-Cola
05.2010 - 06.2010
Senior Business Analyst
TMNAS
Business Analyst, AIG
Isite Technologies
MBA - Marketing and HR
Vignana Jyothi Institute of Management
Bachelor of Technology - BTech, Electronics and Communication Engineering
Jawaharlal Nehru Technological University
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