Susi Cantu
Cypress
Summary
Highly experienced Administrative and Executive Assistant with over 15 years of supporting ownership, executives, and multiple departments in fast-paced environments. Proven expertise in HR onboarding support, records management, collections assistance, customer accounts, and front-office operations. Trusted professional known for discretion, organization, strong communication skills, and the ability to keep daily office operations running efficiently.
Senior administrative professional with proven track record in optimizing office functions and supporting executive teams. Known for efficient handling of schedules, correspondence, and meeting logistics to drive organizational success. Highly collaborative, adaptable to changing needs, and committed to delivering exceptional administrative support.
Overview
32
32
years of professional experience
Work History
Senior Administrative Assistant
Nexus Disposal, LLC
07.2020 - Current
- Provide daily administrative support to company ownership and executive leadership, working closely with ownership on operational priorities and office needs.
- Support all departments, serving as a central administrative resource to ensure smooth day-to-day operations.
- Act as receptionist and primary point of contact, routing incoming calls to the appropriate department professionally and efficiently.
- Assist the Human Resources department with onboarding, creating and maintaining employee personnel files, and organizing confidential documentation.
- Support the Collections department by assisting with follow-up on past-due accounts and payment coordination.
- Manage, examine, categorize, and file documents including contracts, invoices, receipts, and forms using chronological, numerical, alphabetical, and subject-based filing systems.
- Ensure records are correctly sequenced, tracked, and captured within electronic databases.
- Scan, image, and archive documents to support accurate file backup and retention.
- Manage and process all Certificate of Insurance (COI) requests accurately and on time.
- Locate and retrieve requested documents in accordance with company policies and compliance requirements.
- Maintain log books and spreadsheets documenting file data and storage receipts.
- Restore old files, archive completed records, and remove outdated materials according to retention guidelines.
- Handle sensitive employee, financial, and company records with strict attention to confidentiality and data security standards.
Administrative Assistant / Customer Accounts Support
Precise Concepts Solutions
01.2020 - 07.2020
- Resolved complex customer issues efficiently to ensure customer satisfaction.
- Managed key customer accounts with a focus on relationship building and meeting client needs.
- Facilitated positive customer relationship management by addressing inquiries and concerns promptly.
- Supported Accounts Receivable by documenting transactions and entering account information.
- Generated reports related to collections and account activity.
- Assisted with warranty processing and customer follow-up.
- Maintained employee records and administrative documentation.
- Scheduled appointments and coordinated monthly departmental meetings.
- Assisted other departments as needed to complete daily operations.
Shipping and Receiving Clerk
FedEx Ground
05.2017 - 08.2018
- Performed all activities related to accurate and timely shipping and receiving of products.
- Prepared products for shipment and receipt within the warehouse and department.
- Matched physical products to associated documentation and recorded transactions in the Warehouse Management System (WMS).
- Researched and resolved discrepancies between products and documentation.
- Prepared routine activity and inventory reports.
- Responded to internal and external requests regarding shipping and receiving data.
- Reviewed order data to verify transactions, shipping dates, and documentation accuracy.
- Completed basic mathematical calculations to verify weights, quantities, and shipment details.
- Followed company, customer, and safety regulations at all times.
Administrative Assistant / Party Coordinator
Urban Day Retreat Spa
01.2004 - 01.2006
- Supported management with administrative and event coordination responsibilities.
- Established and monitored timelines to ensure seamless execution of events and private parties.
- Tracked leads collected at sales events and ensured proper reporting and follow-up.
- Communicated project updates, timelines, and event details with Sales, Marketing, and other departments.
- Created and produced event support materials, reports, and presentations.
- Updated internal reports, collected data, and performed follow-up activities.
- Answered multi-line console telephone system and routed calls appropriately.
- Improved office efficiency by implementing a color-coded filing system.
- Resolved issues through active listening and problem-solving.
- Provided front desk coverage during staff absences or breaks.
- Assisted with coordinating staff duties based on skill level and workload.
Administrative Assistant
McGinnis Cadillac Inc.
01.1994 - 01.1996
- Handled administrative office tasks including filing, generating reports and presentations, preparing meeting materials, and reordering supplies.
- Generated operational reports, transcribed meeting minutes, and created presentations for management.
- Provided real-time scheduling support by booking customer appointments for maintenance and repair services.
- Supported leadership in a fast-paced, customer-facing environment.
Education
Associate of Science -
Houston Community College
Houston, TX05.1997
High School Diploma - undefined
Langham Creek High School
Houston, TX05.1995
Skills
- Executive & Ownership Support
- Acting Receptionist & Call Routing
- Cross-Department Administrative Support
- HR Onboarding & Employee File Management
- Records Management & Document Control
- Confidential & Sensitive File Handling
- Accounts Receivable & Collections Support
- COI (Certificate of Insurance) Management
- Contract Scanning & Imaging
- Scheduling, Meetings & Calendar Management
- Microsoft Office (Word, Excel, Outlook)
- Executive support experience
- Expert time management
- Confidentiality and discretion
- Human resources support
- Bilingual proficiency
Timeline
Senior Administrative Assistant
Nexus Disposal, LLC
07.2020 - Current
Administrative Assistant / Customer Accounts Support
Precise Concepts Solutions
01.2020 - 07.2020
Shipping and Receiving Clerk
FedEx Ground
05.2017 - 08.2018
Administrative Assistant / Party Coordinator
Urban Day Retreat Spa
01.2004 - 01.2006
Administrative Assistant
McGinnis Cadillac Inc.
01.1994 - 01.1996
High School Diploma - undefined
Langham Creek High School
Associate of Science -
Houston Community College
Career Break
- Full-Time Parenting | January 2006 – January 2020
- Maintained strong organizational, scheduling, recordkeeping, and multitasking skills while managing household operations.