Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susida Thirumal

Jacksonville,FL

Summary

Results-oriented Senior Technical Program Manager at Amazon with a history of partnering with executives to define and develop solutions. Adept in all phases of project management and customer relationship building. Significant strengths in cross-functional collaboration to drive effectiveness. Self-motivated Senior Technical Program Manager with a dedication to resolving client complaints through Processes. Documented to drive efficiency improvements and overhead cost control. Offering complex problem-solving skills and excellent critical thinking abilities. Offering experience managing Agile projects. A motivating team leader skilled in managing associates to create innovative business solutions. Proven to drive Results through Processes. Astute IT training professional with track record of meeting critical deadlines with success. Highly adept at task prioritization and working closely with individuals of all types of personalities.

I lead data ingestion and artificial intelligence projects for the Amazon Work Force Management team delivering high-quality solutions that provide predictive analytics and forecasting for Amazon's business partners and customers. My core competencies include agile methodologies, requirements analysis, project management tools, data ingestion, ML(Machine Learning), NLP(Natural Language Processing), deep learning, information security, and risk assessments. I spearhead cross-functional teams, design and execute project plans with 100% on-time delivery, and collaborate with global stakeholders to ensure alignment with company goals. I am passionate about leveraging data and AI to solve complex business problems and create value for Amazon and its customers.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Sr. Technical Program Manager

Amazon.com
12.2022 - Current
  • Spearhead Data Ingestions with cross functional team(Technology , Business, Development, Management) to implement new data pipeline across systems increasing the Data ingestion across by 225%
  • Developed and executed project plans resulting in 100% on-time program delivery
  • Designed artificial intelligence solutions to provide predictive analytics and forecasting
  • Performed data acquisition, preparation, and analysis to support Artificial Intelligence solutions
  • Primarily responsible for the execution of Data Ingestion roadmap that provides Data to scientists for their research.(ML and non-ML models), Natural Language processing (NLP) and deep learning
  • Work collaboratively with global business partners and different IT departments/projects to provide integrated solutions
  • Showcased a considerable growth of 115% in delivering Data goals to the org
  • Familiarity with systems management concepts, processes and standards; capacity and performance management and tuning; storage and network management
  • Spearhead the Privacy , Security and Compliance discussions for the org and setting up a process to streamline the process
  • Working with Science Enablement Team to prioritize the back log as per product needs, Sprint planning, stand ups to make sure that the Data Ingestions are completed successfully and securely
  • Acted as a champion , maintained relationships with customers to identify and remove roadblocks
  • Managed a portfolio of AI (Artificial Intelligence) conversational catalog projects ensuring coordination of shared resources, common activities and other dependencies across project teams
  • Recognized by management for providing exceptional customer service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Led the onboarding process for new Data scientists and Economists to ensure quick adaptation resulting in an improvement in new feature engagement rate of 31%.

Sr. Technical Program Manager

Amazon.com
06.2022 - 12.2022
  • Work with all the stakeholders to assemble project teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of projects by meeting project milestones
  • Provided help support with healthcare EDI transactions with Federal Market Place
  • Extensive experience Testing 834 files and making sure Enrollment files are periodically sent to customers
  • Categorize and prioritize technical enablement, technical methodology, and technical skill needs based on both short-term and long-term organizational impact
  • Integrate information security into organizational IT processes and business development
  • Perform risk assessments, define privacy and security controls, generate documentation, and perform other duties as an Information Security Team Member to maintain our security and compliance posture
  • Reviewing and Analyzing Financial accounts for risk based on current activity and known fraud trends
  • Identifying and reporting emerging fraud trends in a challenging and ever changing environment
  • Establishes credibility and maintains strong working relationships with groups involved with information security matters (Legal, Business Development, Internal Audit, Fraud, Physical Security, Data Classification, Vendor Management, Developer Community, Networking, Systems, etc.)
  • Responsible for building information security as a core competency throughout our relationships with our internal teams/partners/vendor
  • Create, prioritize, communicate, maintain, and execute product roadmaps
  • Be a champion of project execution excellence and establish team metrics for that excellence; including a consistent, regular process for assessment and improvement
  • Demonstrated analytical and quantitative skills to use hard data to back up hypotheses
  • Ability to clearly communicate data insights to others
  • Ensure the most efficient use of resources and technologies.

Sr. Technical Program Manager DevOps

Spectrum Enterprise
01.2021 - 06.2022
  • Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline
  • Develop comprehensive project plans that merge technical requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation and continued maintenance
  • Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables
  • Organize and lead regularly occurring ticket pointing, sprint planning, and retrospectives for the core platform team
  • Manage and correctly prioritize multiple cross-functional projects
  • Meet with business stakeholders and align on top priorities
  • Facilitate prioritization discussions between business & product owners when resource contention is unavoidable
  • Communicate proactively with both the technical and business owners who are relying on the platform services, providing frequent status updates on deliverables and known issues
  • Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements
  • Facilitate and further develop the process of taking feature requests from business and product development teams, and ensuring requirements and dependencies are identified and well documented.

Lead Product Owner

Florida Blue
07.2010 - 01.2021
  • Premium Payment Experience (PPX) – A Florida Blue solution encompassing of the APIs, backend and reporting with a vision to design, plan and implements a payment experience overhaul that delivers on customer wants and needs; ensuring a next generation back-end framework in place to support systems integration, communications refresh and business process enhancement
  • Lead Product Owner of Premium Payment Experience Core – API, Backend & Reporting
  • Lead multiple Value Streams which intersect with Base -UI & Service Advocate Experience Strategy for Customer Connect Application
  • Define Application Performance Capacity Volume Estimates, Vital Business Functions, Executive Presentations, Business Cases, & Strategy for all consuming applications & portals across the enterprise; in addition to developing new initiatives from Contact Centered Design perspective through stakeholder engagement
  • Own User Stories, Use Cases, & Business Cases
  • Pull Feature & User Story Performance Reports from CA Agile and Sprint Metrics to lead team in continuous improvement per Agile Iteration per Program Increment
  • Leverage Service SME knowledge to drive Product management in addition to strategic budgeting & planning analysis of Business Cases for application delivery across all streams
  • Lead Agile Best Practice framework , focus on Voice of Customer communication in addition to Product Features, User Stories, & Backlog grooming, sizing, & refinement with Product Director, stakeholders, & Scrum team
  • Monitor & maintain CA Agile Central (Rally) Business Value Features & US, & overall Sprint performance per Program Increment delivery
  • Engagement & Agile & LEAN SME experience
  • Guided, designed, enhanced and implemented EDI applications (834 files).

Senior System Analyst

Main Street America Group
02.2008 - 06.2010
  • MSA deals with Property & Casualty Insurance business Auto and Homeowners Personal Lines and Commercial lines Business
  • Main Street Station is the name of the application used by MSA for Personal Lines product, MSA desires to undertake an initiative to enhance the application to handle Renewals of Policies
  • Responsible for analyzing, researching the State Filings and regulations with product
  • Document and assist in the resolution of problems and issues identified during requirements and development process
  • Document Business requirements and Business process flows (as-is and to-be application modules) using diagrams
  • Review and approve various documents produced such as the system requirement specification document and business requirements documents
  • Facilitate the coordination of UAT testing prior to new release and functionality implementation when required
  • Facilitate meetings among other Requirement engineering areas, Development, testing, QA, Operations and senior management on a regular basis to ensure accurate communication of impact analyses, release schedules and to coordinate work estimates for cross-functional strategic and multiple systems projects
  • Attend governance board meetings, which involve proposing solutions, training solutions and status updates with regard to the project development and also be involved in the post project implementation to support the users
  • Implemented Traceability Matrix to verify the functionality coverage.

Senior Functional Consultant

Infosys
01.2001 - 02.2008
  • Worked in various capacities at the following clients/companies during this period
  • More information is available upon request
  • MDS Pharmacy Services, Lincoln, NE, USA & Pune, INDIA First Canadian Title, Oakville, CANADA
  • Bell Canada, Mississauga, CA
  • Verizon, New York, NY, USA & MYSORE ACIRPS, Kansas, MO (USA) & Bangalore, INDIA
  • Burlington Northern Santa Fe, Hyderabad, INDIA
  • AETNA, Chennai, INDIA.

Education

Bachelor's degree - Computer Software Engineering

University of Mumbai

National College

MBA - Organizational Leadership

International MBA Institute™
Remote

Skills

  • Program/Product Management
  • Artificial Intelligence (AI)
  • Amazon Web Services (AWS)
  • Data Architecture
  • Data Analytics
  • Business Strategy
  • CI/CD Management
  • Automated Deployment
  • Reliability & Scalability
  • System Monitoring
  • Facilitation
  • Mentoring
  • Privacy Security and Compliance
  • Process Improvement
  • Documentation
  • Vendor Management
  • Project Planning
  • Deployment
  • Jira
  • Analysis
  • Innovation
  • Auto Delivery
  • Proactive
  • Program Management
  • Software Engineering
  • Collaboration
  • Software Development (Python, Whisper, SQL etc)
  • Customer Service
  • Mitigation
  • Digital
  • Change Management
  • Database
  • Project Leadership
  • Conflict Mediation
  • Vendor contracts and relationships
  • Technical architecture

Certification

  • Certified DevOps Project Manager, International DevOps Certification Academy
  • Accredited Program Manager Certification (APGM), International Organization for Project Management (IO4PM)

Timeline

Sr. Technical Program Manager

Amazon.com
12.2022 - Current

Sr. Technical Program Manager

Amazon.com
06.2022 - 12.2022

Sr. Technical Program Manager DevOps

Spectrum Enterprise
01.2021 - 06.2022

Lead Product Owner

Florida Blue
07.2010 - 01.2021

Senior System Analyst

Main Street America Group
02.2008 - 06.2010

Senior Functional Consultant

Infosys
01.2001 - 02.2008

Bachelor's degree - Computer Software Engineering

University of Mumbai

National College

MBA - Organizational Leadership

International MBA Institute™

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Susida Thirumal