Susie Antkoviak
Allegan,MI
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
Work History
Event Planner
Antkoviak Productions
10.2006 - Current
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Performed face-to-face meetings to finalize contract for services and event details.
- Leveraged social media platforms to create buzz around events, driving awareness and interest among target audiences.
- Implemented post-event evaluations to identify areas of improvement and drive continuous enhancement of future initiatives.
Principal
Audio Impact Specialists
01.2002 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Advertising Account Executive
Lanser Broadcasting
07.2001 - Current
- Increased client satisfaction by effectively managing advertising campaigns and ensuring timely delivery of creative materials.
- Negotiated favorable media placements for clients, optimizing campaign budgets and enhancing visibility for target audiences.
- Created and presented media and advertising packages to prospective customers.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Directed creative aspects of advertising campaigns.
- Developed tailored advertising strategies for clients in various industries, resulting in more targeted campaigns and increased ROI.
- Built strong relationships with clients by providing exceptional service, communication, and ongoing support throughout the campaign lifecycle.
- Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
- Increased longevity of accounts by providing individualized customer service and developing relationships with account holders.
Multi-Department Manager
Roger's Department Store
11.2000 - 05.2001
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Established clear performance expectations for staff members which led to increased accountability.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Enhanced team productivity by implementing streamlined workflow processes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
District Manager
Victoria's Secret Beauty
11.1996 - 10.2000
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Store Manager
Victoria's Secret Beauty
03.1996 - 11.1996
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
Garden Botanika
03.1995 - 03.1996
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Store Manager
Express Clothing
09.1994 - 03.1995
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Bachelor of Science - Fashion Design And Art
Olivet Nazarene University
Bourbonnais, IL 08.1989 - 05.1994
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and responsible
- Excellent Communication
- Calm under pressure
- Active Listening
- Problem resolution
- Verbal communication
Timeline
Event Planner
Antkoviak Productions
10.2006 - Current
Principal
Audio Impact Specialists
01.2002 - Current
Advertising Account Executive
Lanser Broadcasting
07.2001 - Current
Multi-Department Manager
Roger's Department Store
11.2000 - 05.2001
District Manager
Victoria's Secret Beauty
11.1996 - 10.2000
Store Manager
Victoria's Secret Beauty
03.1996 - 11.1996
Store Manager
Garden Botanika
03.1995 - 03.1996
Store Manager
Express Clothing
09.1994 - 03.1995
Bachelor of Science - Fashion Design And Art
Olivet Nazarene University
08.1989 - 05.1994
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