Summary
Overview
Work History
Skills
Qualifications Summary
References
Timeline
Generic

SUSIE BUECHER

St. George,Utah

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

29
29
years of professional experience

Work History

Office Manager

Second Chance Auto
07.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Junior Processing Customer Service

Bay Equity Home Loans
01.2019 - 01.2020


  • Played a pivotal role in achieving consistently high ratings from customers due to outstanding service delivery throughout the data processing lifecycle.
  • Developed comprehensive understanding of company products, services, and policies to better assist customers.
  • Handled sensitive customer information with utmost discretion while adhering to strict privacy guidelines.
  • Conducted thorough research on specific client cases when needed to provide accurate resolution options based on their unique needs.
  • Collaborated with team members to optimize workflow and achieve superior service levels.
  • Provided exceptional customer support through active listening, problem-solving, and clear communication skills.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.

F & I MANAGER

STEPHEN WADE CHEVROLET CADILLAC
05.2016 - 09.2018
  • Responsibilities - Responsible for processing all automobile loans from initiation to completion of sell, including all paperwork to Banks. - Responsible for maintaining all Legal and Financial compliance documents with Arcona. - Communicate and work closely with over 60 lenders. - Evaluate individual credit to decide with institutions to put loans through. - Responsible for collecting all stipulations that each bank requires. - Follow and make sure all contracts have been funded. - Sales and knowledge of all vehicle/ customer protection products; Warranties, Gap Insurance, Interior, Exterior, Ding and dent, Key replacement Maintenance, Tire and Wheel protection, Lease protection plans and Clear Bra. - Complete and maintain DealerTrack and GMC Compliance. - Reporting new vehicles sold to General Motors.
  • Key Accomplishments - Per car average of $1600 per car. - Warranty penetration consistently over 50 percent. - Vehicle Theft protection consistently over 87 percent. - Finance over 68 percent.

F & I MANAGER

RIVERTON CHEVROLET
01.2002 - 05.2016
  • Responsibilities - Responsible for processing all automobile loans from initiation to completion of sell, including all paperwork to Banks. - Responsible for maintaining all Legal and Financial compliance documents with companies such as ADT and Reynolds & Reynolds. - Communicate and work closely with over 40 lenders. - Evaluate individual credit to decide which institution to put loan through. - Sales and knowledge of all vehicle/ customer protection products, including Warranties, Gap Insurance, Life & Disability, Penna Plate, and Lease Protection plans. - Conduct training with new sales people to educate them on processes, profitability, and importance of Finance. - Complete and maintain annual Dealer Track and GMC Compliance. - Completion of 5 F & I trainings. - Completion of 5 Lease trainings.
  • Key Accomplishments: - Top overall sales within Finance for 7 consecutive years. - Per car average of $1650. - Averaged over $10 million in sales for past several years. - Finance at least 65% of all deals. - Warrantee penetration consistently over 50 percent. - GAP Insurance penetration consistently over 60 percent. - Vehicle Theft penetration consistently over 85 percent.

SALES REPRESENTATIVE

PROFIT CONCEPTS
01.2000 - 01.2002
  • Responsibilities - Responsible for selling all backend products for F & I Departments within Dealerships, including Warrantees, Life & Disability, GAP Insurance, Penna Plate, Tire Protection, and Lease Protection plans. - Responsible for finding leads and cold calling into Auto Dealerships. - Built relationships with customers and maintained those relationships to ensure the best support was provided. - Train Finance Managers to ensure they were knowledgeable on the products they were selling.
  • Key Accomplishments: - Consistently met with at least 10 Auto Dealerships per week. - Consistently signed 30+ new Auto Dealerships per week. - Helped grow business by 40% over two years. - Consistently met 120% of sales goals and expectations.

F &I MANAGER

GUS PAULOS CHEVEROLET
01.1996 - 01.2000
  • Responsibilities - Responsible for processing all automobile loans from initiation through completion of sell, including all paperwork to Banks. - Ensure all legal requirements are met. - Present and sell all aftermarket products. - Structure deals to ensure the sell closes. - Evaluate individual credit and make decisions on which lender to use. - Communicate and work closely with over 30 lenders. - Act as liaison between lenders and customers. - Maintain all annual compliance documents and certifications required by F&I.
  • Key Accomplishments: - Consistently one of the top Finance Managers. - Achieved sales goals on a consistent basis. - Consistently exceeded penetration goals.

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Excellent multi-tasking ability
  • Customer Relations
  • Clear oral/written communication
  • Negotiation and Conflict Resolution
  • Interpersonal Relations
  • Problem Resolution
  • Customer Relationship Management

Qualifications Summary

Performance-driven, insightful Finance and Insurance Manager with a proven ability to achieve and exceeds all business-development and revenue-generation goals in high-pressure environments Skilled at consulting with clients to delineate and analyze their financial situations and develop strategic solutions to meet their automotive needs Relationship-development expertise that complements the ability to build solid client base and drive revenue growth Comprehensive knowledge of and experience in leveraging numerous Finance instruments in a variety of complex scenarios Proven leadership and team-building skills, coupled with the ability to direct strong teams in managing customer relationships and providing F & I services

References

  • Kelli Conlin, 12473 S1700 E, Draper, Utah, 84020, 801-599-3367
  • Scott Bell 15 N Main St St George Ut 84790, 801-390-8543
  • Trent Rasmussen 343 S Chuckwalla Ln Ivins Ut 84738, 801-309-6150

Timeline

Office Manager

Second Chance Auto
07.2022 - Current

Junior Processing Customer Service

Bay Equity Home Loans
01.2019 - 01.2020

F & I MANAGER

STEPHEN WADE CHEVROLET CADILLAC
05.2016 - 09.2018

F & I MANAGER

RIVERTON CHEVROLET
01.2002 - 05.2016

SALES REPRESENTATIVE

PROFIT CONCEPTS
01.2000 - 01.2002

F &I MANAGER

GUS PAULOS CHEVEROLET
01.1996 - 01.2000

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SUSIE BUECHER