Susie Carroll
Detroit,MI
Summary
Driven Job Title eager to bring Number years of experience to growing team. Offering hands-on expertise in all elements of dialysis and technical proficiency in operating Type equipment. Accomplished in implementing new processes to improve patient care, quality and outcomes. Enthusiastic Job Title motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Technician - CCHT
Ascension St John Hospital
Detroit, MI
06.2016 - Current
- Enhanced patient satisfaction by providing compassionate and timely care to patients in various healthcare settings.
- Streamlined patient admission processes by efficiently gathering relevant information and completing accurate documentation.
- Collaborated with interdisciplinary healthcare teams for improved patient outcomes and streamlined communication among providers.
- Ensured a safe and clean environment for patients, conducting regular room checks and maintaining cleanliness standards.
- Assisted nursing staff with daily tasks, facilitating efficient patient care and reducing workload for nurses.
- Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
- Maintained accurate medical records by diligently entering patient data and updating information as needed.
- Delivered exceptional wound care, ensuring proper healing procedures were followed while minimizing risk of infection.
- Managed emergency situations effectively, following established protocols to ensure optimal patient safety during critical moments.
- Supported post-operative care by closely monitoring vital signs, administering prescribed medications, and addressing any complications promptly.
- Promoted effective communication among healthcare professionals, acting as a liaison between patients and their providers when necessary.
- Contributed to continuous improvement efforts within the department by actively participating in quality improvement initiatives.
- Provided emotional support to patients and their families during difficult times, fostering a sense of comfort and understanding throughout the care process.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Monitored patient vital signs, lab results and other indicators of health.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Cared for patients by providing personal assistance and ambulation.
- Cleaned and sterilized instruments, equipment and surfaces.
- Maintained accurate patient charts and medical records.
- Participated in hospital and clinic staff meetings to discuss patient care.
Medical Assistant
The Wellness Plan Medical Center
Detroit, MI
04.2012 - 05.2016
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
Education
Medical Assistant - Medical Assisting
Everest College Detroit
Michigan Center, MI08.2012
Skills
- IV Insertion
- Specimen Collection
- Gastrostomy Care
- Cardiac monitoring
- Isolation precautions
- Catheter Care
- Vital signs monitoring
- Feeding Assistance
- Blood Glucose Testing
- Seizure Precautions
- Phlebotomy Techniques
- HIPAA
- Biohazardous waste disposal
- Measuring vital signs
- Patient Observation
- Infection control protocols
- Patient Care
- Blood sample collection
- Specimen handling
- Direct Patient Care
- Equipment Maintenance
- Patient Education
- Treatment Documentation
- Patient Relations
- Team Collaboration
- Medication Administration
- Safety Monitoring
- Emergency Response
- Documentation accuracy
Certification
BLS CPR
BLS CERTIFIED CPR CERTIFIED
Currently up to date with BLS certification
Timeline
Patient Care Technician - CCHT
Ascension St John Hospital
06.2016 - Current
Medical Assistant
The Wellness Plan Medical Center
04.2012 - 05.2016
Medical Assistant - Medical Assisting
Everest College Detroit