Susie Carter
Pocahontas,IL
Summary
Diligent Childcare Director with 14 years of experience directing enrichment activities, curriculum and caring for children in licensed childcare facility. Oversees staff and operations to meet Illinois licensing standards and contract requirements resulting in successful inspections and monitoring reviews. Cultivates safe and nurturing environment for children while maintaining profitability and business growth. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
17
17
years of professional experience
Work History
Director/teacher
Bright Beginnings Preschool
06.2019 - Current
- Worked with both adults and children and shaped approaches to align with student experience level and musical knowledge.
- Educated students on proper vocal techniques and vocal warm-ups.
- Conducted rehearsals to keep performers prepared for performances.
- Maintained calendars of events and assisted in event planning.
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
- Conducted trainings and mentored staff, consistently improving performance.
- Managed, observed and evaluated lead teachers, teacher assistants and kitchen staff.
- Recruited, selected and retained quality administrators, teachers and support staff.
Warranty Administrator/Customer Service Associate
Steve Schmitt
05.2018 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
Customer Service Manager
Buchheit
04.2016 - 03.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
Teacher
Bright Beginnings Preschool
07.2006 - 05.2016
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Customer Service Manager
Super Value
03.2014 - 03.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Monitored and replenished display inventory and restructured according to available stock.
- Price changing and tagging stock on shelves, making sure all tags matched products
Education
Bachelor of Science - Early Childhood Development
Greenville College
Greenville, IL05.2008
Skills
- Instrument Name] Playing
- Musical Performance Coordination
- Quality Control Analysis
- Special Events Performances
- Staff Assignments
- Cooperative Attitude
- Client Relations and Retention
- Exceptional Interpersonal Communication
- Customer Relations
- Positive Reinforcement
- Consultative Sales
- Delegation and Supervision
- Paperwork Processing
- Training Programs
- Staff Meetings
- Maintenance Requirements
- Recordkeeping Skills
- Appointment Booking
Accomplishments
I have my food manager's certificate, a level 5 Director Credential and level 2 teacher through the state of illinois through Gateways of Illinois. I carry am up to date CPR/FirstAid/AED certificate.
Timeline
Director/teacher
Bright Beginnings Preschool
06.2019 - Current
Warranty Administrator/Customer Service Associate
Steve Schmitt
05.2018 - 06.2019
Customer Service Manager
Buchheit
04.2016 - 03.2018
Customer Service Manager
Super Value
03.2014 - 03.2016
Teacher
Bright Beginnings Preschool
07.2006 - 05.2016
Bachelor of Science - Early Childhood Development
Greenville College
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