Susie Clarke
Summary
Dynamic professional with a proven track record at Cutting Edge Physical Therapy, excelling in guest relations and effective time management. Adept at handling sensitive information and resolving issues promptly, enhancing customer satisfaction. Skilled in appointment scheduling and data entry, fostering a welcoming environment that promotes client retention and loyalty.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Cutting Edge Physical THERAPY
11.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Organized and maintained files and records to ensure up-to-date documentation.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
Real Estate Sales Associate
Marvel Realty Group
02.2021 - Current
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Communicated with clients to understand property needs and preferences.
- Maintained an up-to-date knowledge of local market trends, allowing for accurate pricing recommendations for clients.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Provided guidance to first-time homebuyers, ensuring a smooth process from beginning to end.
- Continuously improved professional skills through attending seminars, workshops, and conferences to stay informed on industry trends and best practices.
- Negotiated favorable contract terms for clients, resulting in successful closings and increased client satisfaction.
- Achieved consistent client satisfaction ratings by maintaining regular communication updates throughout each stage of the buying or selling process.
- Assisted clients with preparing their homes for sale by offering advice on staging and minor improvements that increase value.
- Guided clients through due diligence periods by addressing concerns promptly and efficiently resolving any issues that arose during negotiations or inspections.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Worked closely with mortgage brokers to ensure financing options were available and understood by clients throughout the transaction process.
- Informed home buyer of sales, construction and warranty processes.
- Maintained connections with clients to encourage repeat business and referrals.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Presented purchase offers to sellers for consideration.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Flight Attendant
SkyWest Airlines
02.2010 - 11.2018
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Relayed updates and information to passengers after confirming key details with pilot.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Enhanced passenger safety and comfort by conducting thorough pre-flight checks and cabin preparations.
- Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
- Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
- Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
- Improved team morale and efficiency with proactive communication and coordination during in-flight service.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures.
- Assured timely departures by efficiently completing all pre-boarding tasks.
- Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
- Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
- Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
- Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
- Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
- Assisted passengers in finding their seats and storing carry-on luggage, ensuring swift and organized boarding process.
- Used excellent customer service skills in addressing passengers' needs.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Completed pre-flight safety checks to reinforce passenger safety.
- Assisted passengers in boarding and deplaning aircraft.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Collaborated with flight crew to maximize smooth and safe flights.
- Responded to passenger emergencies to provide first aid.
- Advised passengers of flight regulations to maximize safety and security.
- Answered passengers' questions about flight, aircraft and destination.
Education
High School Diploma -
Box Elder High School
Brigham City, UT04-1976
Skills
- Effective Time Management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Front office management
- Filing
- Sensitive information handling
- Work prioritization
- Administrative support
- Initiative-taking
- Complex Problem-solving
- Issue handling
- Confidentiality handling
- Guest relations
- Document management
- Skilled in [software]
- Meeting scheduling
- Multi-line telephone systems
- File management
- Effective planning
- Basic accounting
- Task delegation
- Calendar management
- Mail distribution
Timeline
Front Desk Receptionist
Cutting Edge Physical THERAPY
11.2022 - Current
Real Estate Sales Associate
Marvel Realty Group
02.2021 - Current
Flight Attendant
SkyWest Airlines
02.2010 - 11.2018
High School Diploma -
Box Elder High School
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