Susie Curtis
Portland
Summary
Detail-oriented Technical Writer and Project Specialist with a strong track record in managing documentation lifecycles and enhancing project delivery. Collaborates effectively with cross-functional teams to standardize internal workflows and produce user-centric technical content. Trusted partner to stakeholders at all levels, ensuring alignment across diverse initiatives.
Overview
15
15
years of professional experience
Work History
Project Specialist III
Milestone Technologies
08.2022 - 07.2026
- Detail-driven Project Specialist leveraging a strong background in Knowledge Management to optimize project delivery and team collaboration.
- Tracked and minimized risks, ensuring thorough project documentation from conception to closeout.
- Collaborated with engineering, stakeholders, subject matter experts, technicians, and product owner teams to align project goals.
- Team communication on change management to ensure that valuable project insights are captured, standardized, and scaled across the entire team.
- Functioned as primary liaison between end users and client, promoting effective communication and feedback.
- Attend all meetings for upcoming product initiatives and determine the impact on Workmates.
- Work with Security to ensure compliance updates are documented and communicated to the team.
- Engaged in a project assignment at Workday, collaborating with cross-functional teams.
Technical Writer/Trainer
Milestone Technologies
08.2022 - 02.2024
- The Technical Writer will collaborate closely with cross-functional teams, including product managers and engineers, to translate complex technical information into clear, accessible documentation.
- Responsibilities include researching subject matter, authoring comprehensive user manuals, and developing standard operating procedures (SOPs).
- Collaborated with engineering, stakeholders, subject matter experts, technicians, and product owner teams to align documentation with project requirements.
- Managed documentation lifecycle, overseeing creation, revision, and archiving processes to ensure compliance and accessibility.
- Standardized and maintained content accuracy and user focus through continuous editing and updating based on product releases and user feedback.
- Updated existing documentation to match new software releases and system changes.
- Publish weekly tech bulletin to ensure sharing of technical updates that affect support of the client.
Technical Writer/Trainer
Wells Fargo Bank
05.2018 - 05.2022
- Led the end-to-end design, development, and implementation of technical software process documentation and enterprise training programs.
- Evaluated complex business requirements against current and emerging financial regulations to design highly compliant, audit-ready training programs.
- Partnered with cross-functional leaders, product owners, and subject matter experts (SMEs) to define learning objectives, accelerating the timeline and deployment of critical risk initiatives.
- Upskilled hundreds of multi-level employees from diverse technical backgrounds, leveraging targeted coaching methodologies to maximize knowledge retention and role competency.
- Facilitated technical courses, tool-specific training modules, and Train-the-Trainer (TTT) workshops to enhance employee skill sets across multiple levels.
- Developed and maintained a centralized library of technical process documentation for hardware and software teams, distributing these assets enterprise-wide to streamline onboarding and reduce operational errors.
- Standardized internal workflows to enhance compliance with software risk management and regulatory guidelines.
- Consistently achieved perfect 5-star ratings on all post-training evaluations for instructional quality, curriculum relevance, and engagement.
- Collaborated with team members to achieve project goals while working remotely.
Training Developer - Contractor
Duke Energy
Charlotte
09.2017 - 11.2017
- Contract role supporting Workday implementation through training development.
- Collaborated with change management team to assess and address training needs.
- Developed job aids for Employee Self Service in Workday to enhance user experience.
- Provided support in Charlotte, NC
Training Developer - Contractor
Joerns Healthcare
Charlotte
06.2017 - 08.2017
- Converted instructor-led training programs into interactive e-learning content to enhance accessibility and learner engagement.
- Created learning programs from technical documents for Field Service Technicians.
- Revamped curriculum for integration into the Learning Management System, facilitating online access and streamlined training delivery.
- Developed PowerPoint curriculum from SOP documentation, ensuring alignment with current OSHA guidelines for compliance and safety.
- Executed project delivery adhering to established deadlines and financial limits.
- Utilized the task analysis process to identify any gaps in the transfer of knowledge.
- Client received excellent feedback from the Associates utilizing the new content.
- Charlotte, NC
Training Manager
Asset Management Technologies
Cornelius
03.2014 - 04.2017
- Led creation of training programs, user guides, and training delivery of AMTdirect Real Estate Asset Management software.
- Collaborated with Implementation Team on initial product implementation to identify client’s business processes.
- Identified training gaps and developed targeted solutions to enhance client understanding.
- Facilitated onsite and web-based training for new and existing clients.
- Trained existing clients on system enhancements and the release of new modules.
- Collaborated with client success team to ensure clients met their objectives and maintained ongoing satisfaction.
- Organized and led monthly webinars to increase client proficiency in software features.
- Conducted demos to prospective clients.
- Developed custom reports tailored to customer specifications.
- Translated customer requirements into technical specifications.
- Conducted user acceptance testing to validate software functionality and user experience.
- Planned and developed curriculum for the Help Center.
- Worked with the Implementation Teams to customize software per customer requirements.
- Worked with development team and recommended enhancements to the accounting modules to help define future functionality.
- Cornelius, NC
Instructor/Senior Analyst
Accenture
Charlotte
06.2011 - 12.2013
- Corporate Trainer for Financial Services Implementation Teams.
- Developed and delivered training for the Department of Justice- Bank of America project.
- Successfully trained on the implementation of two (2) of the top five (5) banks in the US.
- Delivered comprehensive training to end users, improving their understanding of Citibank mortgage system operations.
- Conducted training for end users on client systems, policies, procedures, and relevant federal and state regulations.
- Collaborated with IT to develop and implement instructional plans and programs.
- Prepare materials, documentation, and deliver ongoing training for managers, team leads, and end users.
- Oversaw delivery and assessments with post-training follow-up and support.
- Developed and managed a variety of training materials via traditional and online methods.
- Worked with best practices, operations, and project management to develop and deliver multiple training programs.
Skills
- Project management tools
- Change management
- Cross-functional collaboration
- Client management
- Stakeholder management
- Training development
- Technical documentation
- Process improvement
- Agile methodologies
- Knowledge base management
- Content management
- Documentation tools
- Google Workspace and Gemini
- Office 365
- Screen recording
- Communication materials
- Implementation support
Timeline
Project Specialist III
Milestone Technologies
08.2022 - 07.2026
Technical Writer/Trainer
Milestone Technologies
08.2022 - 02.2024
Technical Writer/Trainer
Wells Fargo Bank
05.2018 - 05.2022
Training Developer - Contractor
Duke Energy
09.2017 - 11.2017
Training Developer - Contractor
Joerns Healthcare
06.2017 - 08.2017
Training Manager
Asset Management Technologies
03.2014 - 04.2017
Instructor/Senior Analyst
Accenture
06.2011 - 12.2013