Susie Darko
The Bronx,NY
Summary
Driven financial services professional with expertise in loan portfolio analysis, loan servicing, and risk management. Demonstrated success in ensuring regulatory compliance and optimizing operational efficiency while managing complex financial documentation. Recognized for attention to detail and strategic problem-solving, leading to streamlined processes that enhance accuracy and effectiveness. Aiming to leverage skills to contribute to innovative financial solutions.
Overview
25
25
years of professional experience
Work History
Credit Administrator
Bank ABC
New York City Metropolitan Area
04.2023 - 09.2023
- Aligned legal documents with approved credits and regulatory standards.
- Ensured security of original documentation through controlled access.
- Tracked and monitored incomplete loan requirements to ensure timely processing.
- Constructed strategies for mitigating risks, leading to improved asset management and process efficiency.
- Ensured adherence to approval standards through meticulous review of monthly compliance data.
- Maintained accurate logs to ensure timely and reliable covenant reporting.
- Enhanced credit documentation workflows, achieving optimal efficiency.
Booking & Funding Specialist
Quontic
New York City Metropolitan Area
02.2021 - 06.2021
- Coordinated mortgage services to ensure smooth operational processes.
- Coordinated with underwriters and senior executives for seamless final deal approvals.
- Validated closed loan records prior to servicing by ensuring precision and conformity with requirements.
Legal Documentation Specialist-Middle Office
MUFG
New York, NY
05.2007 - 01.2021
- Processed detailed credit and non-credit materials to uphold regulatory accuracy.
- Administered borrower-in-custody collateral transactions with Federal Reserve Bank of New York, maintaining requirements.
- Maintained and reviewed deficiency reports for effective tracking.
Mortgage Loan Administrator/Loan Servicing Specialist
Atlantic Bank of New York
New York, New York
03.2004 - 02.2007
- Oversaw consumer, residential, and commercial loan processing with precision.
- Ensured loan applications met completeness and adherence standards.
- Facilitated onboarding processes for operational teams, promoting efficient integration.
- Spearheaded essential project management efforts to enhance banking workflows.
- Oversaw front-office collaboration and data system operations for consistent service delivery.
- Coordinated closings with updated valuations.
Customer Service Representative
Bank Of New York Mellon Corp
Maywood, NJ
03.1999 - 02.2004
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
Paraprofessional
Family Academy Charter School
New York, NY
09.1998 - 02.1999
- Providing hands-on support to a teacher when preparing lessons, or teaching students in the classroom.
- Helping with behavior management during lessons.
- Tracking a student’s grades and behavior.
- Setting up classroom materials before class.
- Supported diverse needs of students across physical, emotional, academic, and personal areas.
- Provided targeted support to students during lessons.
- Working with children in small groups or individually, completing admin tasks and assisting with field trips or special class events.
- Reinforcing lessons presented by a teacher by reviewing them with students in a small group, or on an individual basis.
- Assisted educators in designing instructional resources and organizing lesson plans.
- Ensured compliance with school policies.
Education
Associate of Arts (A.A.) - Early Childhood Education and Teaching
CUNY - LaGuardia Community College
Long Island City, NY06-1998
Bachelor of Arts - BA - Sociology
City University of New York-Herbert H. Lehman College
Skills
- Documentation
- Portfolio management
- Banking operations
- Quality Control
- Risk assessment
- Investigations
- Records management
- Risk assessments
- Credit reports
- Risk mitigation
- Customer engagement
- Data interpretation
- Research and due diligence
- Procedure enforcement
- Microsoft office
- Educational assistance
- Classroom support
- Social development and integration
- Educational support
- Learning strategies
- Clerical support
- Lesson planning
- Interdisciplinary team collaboration
- Effective communication
- Classroom technology
References
References available upon request.
Timeline
Credit Administrator
Bank ABC
04.2023 - 09.2023
Booking & Funding Specialist
Quontic
02.2021 - 06.2021
Legal Documentation Specialist-Middle Office
MUFG
05.2007 - 01.2021
Mortgage Loan Administrator/Loan Servicing Specialist
Atlantic Bank of New York
03.2004 - 02.2007
Customer Service Representative
Bank Of New York Mellon Corp
03.1999 - 02.2004
Paraprofessional
Family Academy Charter School
09.1998 - 02.1999
Associate of Arts (A.A.) - Early Childhood Education and Teaching
CUNY - LaGuardia Community College
Bachelor of Arts - BA - Sociology
City University of New York-Herbert H. Lehman College
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