Summary
Overview
Work History
Education
Skills
Timeline
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Susie De Luca

Downey,CA

Summary

Reliable Shipping Clerk promotes productive warehouse functions to meet goals and satisfy customer needs. Excels at managing fast-paced work, inspecting shipments and resolving issues. A detail-orientated team player, I thrive in fast-paced environments, consistently improving operational efficiency and customer satisfaction.

Overview

19
19
years of professional experience

Work History

Shipping Clerk

FDH Aero
10.2022 - Current
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Knowledge of Quantum
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Enhanced overall productivity by maintaining a well-organized and efficient work area.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to sales team in office.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Compared shipping orders and certs against contents received to verify accuracy.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

Operations Clerk

T Force Freight
09.2013 - 10.2022
  • Responded to inquiries from callers seeking information when shipment will arrive, set up appointments.
  • Facilitated smooth communication between departments by acting as a liaison, sharing relevant information and updates as necessary.
  • Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
  • Provided clerical support to company employees by copying, faxing, scanning and filing documents.
  • Assisted in Audits that all documents were up to date and filed.

Assistant

The Corner House Home Preschool
08.2012 - 09.2013
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted parents with friendliness and professionalism.
  • Worked closely with Director to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

Children's Center Aide

Los Angeles Unified School District, LAUSD
12.2009 - 05.2011
  • Set up classroom equipment and organized activities.
  • Reinforced travel and mobility skills for students developing greater independence.
  • Collaborated with others to support student independence, empowerment and learning.
  • Worked with young students with challenging behaviors
  • Provided instruction and support under teacher's supervision.
  • Facilitated small group activities designed to encourage teamwork, problem-solving, and critical thinking skills among peers.
  • Assisted in organizing center events like field trips or holiday celebrations, creating memorable experiences for children and families alike.

Disability Associate

Plaza De La Raza Head Start
10.2008 - 06.2009
  • Collaborated Teacher and Parents to develop comprehensive care plans tailored to each child unique needs and goals.
  • Conducted regular safety checks on assistive equipment, identifying potential hazards before they posed risks to child health or wellbeing.
  • Managed challenging behaviors effectively through de-escalation techniques and positive reinforcement strategies.
  • Liaised between child'' families and medical professionals, relaying critical information regarding changes in condition or treatment updates.

Appointment Clerk

Kaiser Permanente
09.2006 - 09.2008
  • Managed high call volumes while maintaining a professional demeanor, demonstrating excellent multitasking abilities under pressure.
  • Maintained a comprehensive knowledge of company services, offerings, and policies to provide accurate information and guidance to clients during appointment booking interactions.
  • Answered approximately over 100 calls per day regarding appointment requests, concerns and inquiries.
  • Expedited urgent appointment requests by prioritizing bookings based on urgency and provider availability.
  • Ensured compliance with privacy regulations by protecting sensitive client information during all stages of the appointment process.
  • Improved customer satisfaction rates by promptly addressing inquiries and resolving issues related to appointments.
  • Set appointments with customers based on individual convenience.
  • Coordinated with various departments for seamless appointment management, ensuring smooth internal operations.

Education

Montebello High School
Montebello, CA

No Degree - Child Development

East Los Angeles College
Monterey Park, CA

Skills

  • Shipping
  • Workplace cleanliness
  • Shipping software
  • Warehouse safety
  • Freight knowledge
  • International shipping
  • Labeling accuracy
  • Shipping procedures
  • Teamwork and cooperation
  • Attention to detail
  • Effective communication
  • Time management

Timeline

Shipping Clerk

FDH Aero
10.2022 - Current

Operations Clerk

T Force Freight
09.2013 - 10.2022

Assistant

The Corner House Home Preschool
08.2012 - 09.2013

Children's Center Aide

Los Angeles Unified School District, LAUSD
12.2009 - 05.2011

Disability Associate

Plaza De La Raza Head Start
10.2008 - 06.2009

Appointment Clerk

Kaiser Permanente
09.2006 - 09.2008

Montebello High School

No Degree - Child Development

East Los Angeles College

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Susie De Luca