SUSIE DIGIOVANNA
Summary
Conscientious professional with extensive experience advocating for seniors and their families. Highly skilled at providing assessment, care plans and on-going case management. Strong communication and management skills and committed to inspiring community service.
Dynamic individual with hands-on experience in social work and family conflict resolution. Brings strong problem-solving skills and proactive approach to older adults experiencing dementia or physical illness and frailty. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
22
22
years of professional experience
Work History
SOCIAL SERVICES SUPERVISOR
City of Newport Beach – OASIS Senior Center
01.2003 - Current
- Utilize profound familiarity with community services to provide comprehensive solutions for older adults and family members regarding housing, home care, meal delivery, transportation, Medicare, Social Security, Veterans benefits, medical alert systems, support groups, etc. Information and referral calls answered annually: 2,500.
- Create individualized care plans for older adults to facilitate aging in place. Enable smooth transition to community facilities when necessary. Care plans created annually: 800.
- Design and implement senior transportation program delivering 15K rides annually, overseeing 6 full-time employees and annual budget of $1M+.
- Design and implement senior home repair program in collaboration with Habitat for Humanity and completed 22 projects to date for low-income seniors.
- Facilitated close communication and liaison with advocacy groups, providers, contractors, academia, city, county and state entities, professional associations and subject matter experts within the community-care industry.
- Provide supportive counseling sessions to older adults and their family members on a daily basis.
- Build rapport and maintain strong commercial relationships with community stakeholders; ie: Adult Protective Services, Alzheimer’s Association, Council on Aging, local hospitals, etc.
- Coordinate with emergency personnel in the community including but not limited to police, fire, paramedics, skill nursing facilities, assisted living facilities, board and care homes and caregivers.
Education
M.S - Gerontology
California State University, Fullerton
B.A. - Sociology (Minor: Human Services, Minor: Gerontology)
California State University, Fullerton
Certificate - Public Employee Leadership Development
California State University, Fullerton
Skills
- Client advocacy
- Public assistance programs
- Problem-solving
- Excellent communication
- Care planning
- Older adult assessments
- Clinical documentation
- Service coordination
- Medication reviews
- Patient education
- Referral management
- Incapacitation care
- Care oversight
- Long-term care coordination
- In-home care plans
- Patient & family support
- Client needs assessments
- Interviewing skills
- Effective customer communication
- Research and facts collecting
- Teamwork
- Organizational skills
Accomplishments
- Created Senior Transportation program for large public agency
- Created Senior Housing Assistance Repair Program (SHARP)
- Grant Writer for social service programs resulting in funding awards exceeding $2 Million
- Presenter; National Conference of the American Society on Aging
Affiliations
- American Society on Aging
Timeline
SOCIAL SERVICES SUPERVISOR
City of Newport Beach – OASIS Senior Center
01.2003 - Current
M.S - Gerontology
California State University, Fullerton
B.A. - Sociology (Minor: Human Services, Minor: Gerontology)
California State University, Fullerton
Certificate - Public Employee Leadership Development
California State University, Fullerton
Similar Profiles
Hollie AthanasHollie Athanas
Office Assistant at City Hall of Newport BeachOffice Assistant at City Hall of Newport Beach
Erin PekarErin Pekar
Senior Recreation Leader at City of Newport BeachSenior Recreation Leader at City of Newport Beach
Chloe SchillingChloe Schilling
Office Assistant (FT) at The City of Newport BeachOffice Assistant (FT) at The City of Newport Beach
Amy SchneiderAmy Schneider
Social Services Supervisor at The State of Arizona - AZ State Veterans HomeSocial Services Supervisor at The State of Arizona - AZ State Veterans Home
Gema Silva TiradoGema Silva Tirado
Social Services Supervisor at Casa FamiliarSocial Services Supervisor at Casa Familiar