Susie Evans
Greenfield,IN
Summary
Versatile and accomplished violinist with international performance and outreach experience, combining a background in music education, therapy, and nonprofit advocacy with strong leadership, communication, and strategic thinking skills. Proven success in healthcare management and patient advocacy, including managing post-operative care and training clinical staff. Demonstrated excellence in high-end retail sales and team leadership within the jewelry industry. Also an active music educator, dedicated to creating positive, professional environments and delivering exceptional service across disciplines.
Overview
2026
2026
years of professional experience
Work History
Patient Care Liaison
Eye Specialists of Indiana
09.2023 - 09.2025
- Assisted in resolving patient inquiries and concerns to improve satisfaction levels.
- Implemented feedback mechanisms to gather insights for improving patient experience.
- Leveraged strong interpersonal skills to build trusting relationships with diverse populations of patients, fostering mutual respect and open communication channels.
- Maintained detailed records of interactions with patients, ensuring accurate documentation for ongoing assessments and continuous improvement efforts.
- Provided excellent customer service to patients and medical staff.
- Collected patient experience and satisfaction data to improve patient care.
Lead Ophthalmic Technician
Eye Specialists of Indiana
02.2021 - 09.2023
- Collaborated with ophthalmologists to ensure accurate patient assessments and treatment plans.
- Trained new staff on equipment usage, safety protocols, and best practices in ophthalmic care.
- Provided comprehensive training for junior technicians, fostering a supportive learning environment and improving overall team performance.
- Enhanced patient experience by providing empathetic pre-and post-operative care and addressing individual concerns.
- Evaluated the performance of junior technicians, providing constructive feedback and strategies for improvement to enhance their skills and professional growth.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Cleaned or sterilized ophthalmic or surgical instruments.
Private Violin Teacher
Self-employeed
2013 - 2023
- Developed individualized lesson plans tailored to student needs and learning styles.
- Established a positive learning environment that encouraged creativity and self-expression among students.
- Evaluated student progress and provided constructive feedback to support skill development.
- Utilized various teaching methods to accommodate diverse learning styles, enhancing overall comprehension.
- Nurtured a sense of responsibility among students by emphasizing the importance of regular practice habits at home between lessons.
- Communicated effectively with both students and parents regarding practice expectations, goal-setting, and progress updates.
Manager in Training
Helzberg Diamonds
2018 - 2020
- Assisted in daily operations and customer service initiatives, enhancing team productivity.
- Executed routine tasks with attention to detail, adapting quickly to changing priorities.
- Maintained cleanliness and organization of work environment, promoting safety standards.
- Conducted regular performance reviews for trainee managers, identifying areas for improvement and providing constructive feedback to support professional growth.
- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer inquiries and concerns promptly, fostering positive relationships.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
Artistic Director
World Vision Korea
2013 - 2013
- Developed and executed innovative artistic programming to enhance audience engagement.
- Curated diverse artistic content, ensuring alignment with organizational vision and mission.
- Mentored emerging artists, providing guidance and support in their creative development.
- Organized special events as fundraising opportunities, successfully generating resources needed for continued operations.
- Conducted rehearsals, providing feedback to musicians for improved cohesion and artistry.
- Mentored junior musicians, fostering skill development and teamwork within the ensemble.
- Oversaw auditions, recruiting talented musicians to expand the ensemble''s capabilities.
Professional Violinist
Self-employeed
2000 - 2020
- Performed diverse violin repertoire in solo and ensemble settings.
- Collaborated with renowned international conductors and musicians.
- Evaluated and refined performance techniques, driving continuous improvement in artistic delivery.
- Performed as a soloist at various events, showcasing virtuosity and artistry.
- Maintained a strong professional network through networking with industry professionals and attending conferences or workshops.
- Promoted musical career by maintaining website or social media presence.
- Collaborated with event organizers to ensure seamless execution of speaking engagements.
- Participated in panel discussions as a subject matter expert, contributing valuable insights on relevant topics.
Education
Psychology
Indiana University, Bloomington
Bloomington, IN2019
Music Performance
Indiana University, Bloomington
Bloomington, IN2019
Violin Performance
The Juilliard School
New York, NY01-2013
High School Diploma -
Homeschool
Buffalo Grove, IL01-2011
Skills
- Artistic creativity
- Audience engagement
- Self-promotion
- Strong attention to detail
- Schedule management
- Marketing
- Team development
- Staff management
- Patient care
- Medical history documentation
- Electronic health records management
- Professionalism and ethics
- Data entry
Timeline
Patient Care Liaison
Eye Specialists of Indiana
09.2023 - 09.2025
Lead Ophthalmic Technician
Eye Specialists of Indiana
02.2021 - 09.2023
Private Violin Teacher
Self-employeed
2013 - 2023
Manager in Training
Helzberg Diamonds
2018 - 2020
Artistic Director
World Vision Korea
2013 - 2013
Professional Violinist
Self-employeed
2000 - 2020
Psychology
Indiana University, Bloomington
Music Performance
Indiana University, Bloomington
Violin Performance
The Juilliard School
High School Diploma -
Homeschool
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