Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Susie Fages, M.S., Lic-A

Alpharetta,GA

Summary

Dedicated and detail-oriented audiologist with strong communication skills. Builds superb working relationships with colleagues and clients. Exceptional rapport with patients and end users. Strong team player exhibiting flexibility in various roles and taking on tasks and responsibilities in building ground floor company.

Overview

27
27
years of professional experience

Work History

Clinical Account Specialist & Hearing Health Coach

Amptify
02.2021 - Current
  • Conduct virtual sales meetings, orientations and onboarding to clinic accounts worldwide
  • Hearing Health Coach- provide guidance and support for members in the Amptify DTx app
  • Use consultative sales approach to understand and meet customer needs in addition to continuous support including but not limited to accounts, patients, and end-user technical issues
  • Maintain sales tracking reports
  • Use GSuite and Hubspot CRM to maintain company database with essential account and sales information.
  • Maintain routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Collaborate with company development team-identify issues, brainstorm, create ideas for current and future development of the application program and expansion of offerings
  • Create and maintain relationships with company partners

Clinical Audiologist

*
06.1996 - 11.2019
  • Administered full range of diagnostic audiological evaluations to children and adults
  • Referrals of patients for cochlear implants
  • Selection and fitting of hearing aid technology, including the Lyric hearing device, accessories, FM systems and Bluetooth
  • Verification of hearing aid instruments utilizing real ear measurements, speech mapping and aided booth testing
  • Counseling of patients and families on hearing loss and communication strategies
  • Performed ABR, OAE and ENG testing
  • Performed cerumen management
  • Neonatal hearing screening and DX testing in the NICU
  • Observation of surgeries including placement of PE tubes, cochlear implantation and acoustic neuroma removal
  • Led lip reading class
  • Presented community lectures on hearing loss and preventive/recreational audiology and conducted hearing screenings
  • Managed audiology department in ENT practice
  • Supervised and trained AuD candidates and Audiology Assistants
  • Physician marketing

Education

Master of Science - Audiology

Washington University in St Louis
St Louis, MO
05.1996

Bachelor of Science - Audiology

University of Georgia
Athens, GA
06.1994

Skills

  • Clinical Audiologist
  • Hearing Health Coach
  • Sales and Training
  • Patient and Clinical Facing Care and Support
  • Technical Support
  • Critical attention to detail

Affiliations

ASHA

ADA

Timeline

Clinical Account Specialist & Hearing Health Coach

Amptify
02.2021 - Current

Clinical Audiologist

*
06.1996 - 11.2019

Master of Science - Audiology

Washington University in St Louis

Bachelor of Science - Audiology

University of Georgia

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Susie Fages, M.S., Lic-A