Summary
Overview
Work History
Education
Skills
Timeline

SUSIE GALFORD

San Angelo,TX
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner

Summary

Experienced in Management & Administrative Procedures Experienced in Payroll, A/P & A/R Experienced in all aspects of Human Resources Experienced in some aspects of the Financial Industry Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

33
33
years of professional experience

Work History

Retired

01.2021

Customer Service, Jewelry Dept. Associate

Kohl's
04.2014 - 01.2021
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Listened to customer needs and desires to identify and recommend optimal products
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Prioritized helping customers over completing other routine tasks in store

Domesticated Engineer

Galford Household
Sun City , AZ
03.2011 - 04.2014
  • Resolved problems, improved operations and provided exceptional service.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Paid attention to detail while completing assignments.

Teller Cash Handling, Customer Service, Balancing

Amtrust Bank a Division of New York Community Bank
04.2010 - 03.2011
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Processed customer transactions promptly, minimizing wait times
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
  • Educated customers on use of banking website and mobile apps
  • Disbursed cash and checks accurately while maintaining security of cash drawers
  • Monitored and reported suspicious activity in line with bank security policies
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
  • Executed wire transfers, stop payments and account transfers
  • Processed applications for new accounts
  • Received loan and utility payments, sending funds to correct destinations
  • Maintained friendly and professional customer interactions
  • Assisted customers with banking needs and inquiries
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due

Teller Cash Handling, Customer Service

Desert Hills Bank
04.2009 - 04.2010
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Executed wire transfers, stop payments and account transfers.

Human Resources Coordinator

Desert Hills Bank
04.2007 - 04.2009

  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities
  • Maintained human resources information system and kept employee files up to date and accurate
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters
  • Reviewed human resources paperwork for accuracy and completeness
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination
  • Completed background and reference checks to facilitate hiring and onboarding of employees
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks
  • Coordinated and administered employee health insurance and retirement plans
  • Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping
  • Conducted new employee onboarding and provided ongoing orientation training
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance
  • Recruited top talent to maximize profitability
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance

Administrative Assistant/ Payroll Assistant

Kerry's Referrals
02.2001 - 04.2007
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
  • Managed filing system, entered data and completed other clerical tasks
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Maintained payroll information by calculating, collecting, and entering data
  • Maintained employee confidence and protected payroll operations by keeping information confidential
  • Processed new hire paperwork and documents
  • Responded to employee questions and requests for information in timely and knowledgeable fashion
  • Verified timekeeping records and handled any discrepancies with employees
  • Updated employee files with new details such as changes in address or salary levels
  • Administered weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions
  • Maintained employee privacy and protected payroll operations by keeping all information confidential
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes
  • Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines
  • Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws
  • Reconciled bank and payroll records routinely to verify accuracy
  • Assisted with recruitment and onboarding of new employees
  • Coordinated resolution of payroll discrepancies
  • Processed timecards and payroll data for team of employees
  • Performed data entry tasks and maintained accurate records of employee payroll information
  • Reconciled payroll discrepancies and responded to inquiries from employees
  • Maintained confidentiality of employee records and payroll information
  • Audited timesheets and payroll records for accuracy
  • Completed payroll accurately and timely to meet employee expectations

Asst. Mgr./Bookkeeper to Property Manager

Various Multi-Housing Communities
04.1988 - 02.2001
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant
  • Completed final move-out walk-throughs with tenants to identify required repairs
  • Coordinated with janitorial and engineering staff on maintenance and upkeep
  • Maintained sufficient number of units market-ready for lease
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
  • Introduced prospective tenants to types of units available and performed tours of premises
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office
  • Followed up on delinquent tenants and coordinated collection procedures
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties
  • Coordinated with legal counsel to resolve tenant disputes
  • Developed and implemented marketing strategies to increase occupancy rates
  • Communicated effectively with owners, residents, and on-site associates
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates
  • Kept properties in compliance with local, state, and federal regulations
  • Completed annual rent calculations using housing database software
  • Planned special events such as lotteries, dedications and project tours
  • Delivered emergency 24-hour on-call service for tenants on building issues
  • Responded to Common Area Maintenance (CAM) inquiries
  • Maximized rental income while minimizing expenses through effective planning and control
  • Collected and maintained careful records of rental payments and payment dates
  • Conducted regular inspections of both interior and exterior of properties for damage
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans
  • Implemented and enforced policies and procedures to maintain properties to highest standards

Education

Associate of Science - Medical Coding And Billing

Ultimate Medical Academy - Clearwater, Clearwater, FL
11.2025

Some College (No Degree) -

Durhams Business College, Austin, Texas

Diploma -

Lyndon B Johnson High School, Johnson City, Texas
05.1968

Skills

  • Account updating
  • Drawer balancing
  • Cash Handling
  • Regulatory Compliance
  • Fraud Detection
  • Customer Relationship Building
  • Exceptional customer service
  • Strong Work Ethic
  • Positive
  • Friendly
  • Dependable and Responsible
  • Attention to Detail
  • Data Entry
  • Excellent Communication
  • Self-Motivated

Timeline

Retired -
01.2021
Customer Service, Jewelry Dept. Associate - Kohl's
04.2014 - 01.2021
Domesticated Engineer - Galford Household
03.2011 - 04.2014
Teller Cash Handling, Customer Service, Balancing - Amtrust Bank a Division of New York Community Bank
04.2010 - 03.2011
Teller Cash Handling, Customer Service - Desert Hills Bank
04.2009 - 04.2010
Human Resources Coordinator - Desert Hills Bank
04.2007 - 04.2009
Administrative Assistant/ Payroll Assistant - Kerry's Referrals
02.2001 - 04.2007
Asst. Mgr./Bookkeeper to Property Manager - Various Multi-Housing Communities
04.1988 - 02.2001
Ultimate Medical Academy - Clearwater - Associate of Science, Medical Coding And Billing
Durhams Business College - Some College (No Degree),
Lyndon B Johnson High School - Diploma,

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SUSIE GALFORD