Susie Hadzovic
Rego Park,NY.
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
24
24
years of professional experience
Work History
Project Manager
ABM Building Services, BLOOMBERG
04.2022 - Current
- Manage staff of 37 within building including but not limited to Janitorial Staff and Forepersons
- Daily cleaning inspection of 1.7 million sq ft
- Of Class-A commercial property
- Ensuring all periodic work schedules are completed; Manage inventory levels and maintenance of all supplies and equipment;
- Open communication with lead personnel and/or Foreperson regarding permanent staff (retirement, no shows, LOA, labor issues, etc.);
- Delegate duties in absence of employees
- Check call out log for absenteeism in assigned portfolio; Review and assign work orders and complaints to building foreman at appropriate location;
- Coordinate with Sales about issues and specific work for the night;
- Provide completion notes of work tickets and hours to Ops Admin within 24 hours of job completion;
- Perform Building Quality Inspections and correct deficiencies;
- Approve/prepare/collect Building Vacation Schedule –
- Create and update Vacancy Report and submit on a monthly basis;
- Responsible for writing up disciplinary action for all labor, following company guidelines,
- Trains Replacement coverage staff in non-supervised locations;
- Provide periodic training to building personnel as necessary;
- Prepare incident reports and submit via established company procedure
- Adhere to property procedures and policies
- Manage inventory and ordering monthly building maintenance supplies
- In close contact with management to give updates on Scope of work performed
- Execute and approve payroll for Evening building staff
- Coordinate with team on monthly contracts and scope of work
- I have an ability to effectively preset information to both internal departments and large groups of employees
- Coordinate the cleaning aspects of the building in a manner which protects, maintains and improves the quality of the maintenance services, maintaining the value-added asset to the tenant.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
Commercial Maintenance Supervisor
Alliance Building Service
11.2020 - 03.2022
- Manage 25 Union Employees, through effective communication, supervision, training
- Coordinate with tenants on monthly contracts and scope of work
- And scheduling to ensure tasks are completed on time and within budget
- Daily cleaning inspection of 1.2 million sq ft.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Of Class-A commercial space
- Ensure work order tickets are completed in a timely manner through Angus Anywhere
- Execute and approve payroll for entire building staff
- Coordinate the cleaning aspects of the building in a manner which protects, maintains and improves the quality of the maintenance services, maintaining the value-added assetto the tenant
- Establish and maintain open, positive relationships with tenants while ensuring allservices are met and in compliance with leases agreements
- Communication skills / ability to write routine reports and respond to correspondence
- Flexibility to undertake any non-routine requests
- I have an ability to effectively preset information to both internal departments and largegroups of employees
- Delegate duties in absence of employees
- Decisions made with general understanding of procedures and policies to achieve setresults and work deadlines,
- In close contact with management to give updates on Scope of work performed
- Track and document daily attendance (report to dispatch by radio or phone) and incidentreports related to inappropriate crew behavior or safety
- Manage inventory and ordering monthly building maintenance supplies
- Adhere to property procedures and policies.
Payroll Administrator
Alliance Building Services
05.2019 - 11.2020
- Provide Class-A customer service experience to both internal and external customers
- Provide frontline client service on all those who contact my department
- Provide a variety of HR administrative support including payroll processing
- Produce reports after compiling summaries of earnings, taxes, deductions, leave,disability, and nontaxable wages
- Prepare for department heads relevant weekly, monthly, quarterly, and year-end reports
- Provide assistance as necessary for all internal and external audits related to payroll
- Maintain all updates of payroll records by tracking changes in exemptions, insurancecoverage, savings deductions, and job title and department/division transfers
- Attention to detail and accuracy in the roll is essential
- Manage work roll to meet strict weekly and monthly deadlines
- Flexibility to undertake any non-routine requests
- Ability to cope in high pressure and busy environment while remaining calm
- Experience in customer service and complaint handlings
- Meticulous attention to detail
- Handling a variety of work tickets and monthly billings
- Dispatching
- Contacting Employees with daily assignments
- Communicating and maintaining Client relations to ensure quality in service
Sales Associate
Zgallerie
08.2017 - 05.2019
- Greeted, engaged, and determined customer’s needs in the store to ensure creation of acustomer focused environment with outstanding service
- Achieved and surpassed personal selling goals within the first 3 months and contributedto the store achieving monthly sale goals
- Maintained store appearance to merchandising & cleanliness standards
- Problem solved for customers and balanced multiple customers in a fast-paced retailenvironment
- Utilize retail POS Systems
- Contributed to build and maintain a positive morale in store
- Protect Company assets by ensuring adherence to all Loss Prevention procedures
- Uphold and embrace the ZGallerie mission and values statement.
Regional Manager
Golden Cleaning Corporation
09.2000 - 01.2004
Building Maintenance - Sales Representative
09.1999 - 09.2000
- Created proposals for prospective clients
- Measured square footage to ensure accuracy of proposals
- Followed up on existing contracts to ensure all needs were being met in a timely manner
- Monthly inspections of major bank contracts.
Education
Bachelor of Science - Business And Managerial Economics
Kathine Gibbs
New York, NY05.1999
Skills
- Win-team Microsoft
- Office & Excel
- Angus Anywhere
- Class-A Customer Service
- Vendor Contracts
- Team Management
- Office Administration
- Contract Development
- Quality Assurance and Control
- Managing Revenue Projections
- Project Management
- Staff Training
- Increasing Savings
- Project Goals and Milestones
- Installation Scheduling
- Project Deadlines
- Budget Development and Adherence
- Building Codes and Regulations
- Client Rapport-Building
Languages
Albanian
Serbian
Timeline
Project Manager
ABM Building Services, BLOOMBERG
04.2022 - Current
Commercial Maintenance Supervisor
Alliance Building Service
11.2020 - 03.2022
Payroll Administrator
Alliance Building Services
05.2019 - 11.2020
Sales Associate
Zgallerie
08.2017 - 05.2019
Regional Manager
Golden Cleaning Corporation
09.2000 - 01.2004
Building Maintenance - Sales Representative
09.1999 - 09.2000
Bachelor of Science - Business And Managerial Economics
Kathine Gibbs
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