Susie Hammond
Bethlehem,GA
Summary
History of delivering high-value insights on strategies for improving business processes, increasing efficiency and boosting the bottom line. Skillfully collect, review and model data to understand problems and devise creative solutions. 25+ years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
30
30
years of professional experience
Work History
Director of Information Technology
Jackmont Hospitality Inc.
06.2023 - 10.2023
- Streamlined IT operations by implementing efficient processes and automation tools, leading to reduced downtime and improved productivity.
- Enhanced cybersecurity measures for the organization through regular system audits, vulnerability assessments, and employee training programs.
- Developed a comprehensive IT strategy aligned with business objectives to support organizational growth and drive innovation.
- Managed technology vendor relationships effectively, ensuring timely delivery of products and services while maintaining cost controls.
Business and IT Analyst
Jackmont Hospitality
10.2018 - 06.2023
- Collect and analyze information from multiple sources for company financial performance, customer insights, competitor profiling, potential product expansion, and industry trends
- Obtain foundational knowledge of specialized job functions, industry practices, and standards to help create actionable recommendations
- Enhance and maintain existing reports and analytical applications
- Build and maintain POS database solutions for current IT in place (CTUIT/Heartland)
- Develop reports and other tools to deliver information enabling business users and leaders to make informed decisions
- Design technical documentation to guide accurate development of new intelligence gathering and reporting solutions
- Developed solutions to defined tasks, problems, and projects using specialized foundational knowledge.
- Communicated regularly with vendors concerning data exchange and technology integrations and implementations. (R365/Heartland/Servy/Xprpos)
- Coordinated technical training and personal development classes for restaurant managers and office personnel.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Provided technical support for troubleshooting analytics and reporting issues including P&Ls, inventory and Labor.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Restaurant General Manager
Jackmont Hospitality, TGI Friday's Restaurants
09.2015 - 10.2018
- Increased involvement of business with local community by participating in outreach activities and programs
- Acquired talent by proactively recruiting, interviewing, and hiring staff that embodying company's customer service-oriented values
- Increased productivity and employee retention by improving operations and building good relationships with team members
- Led by example as role model for company core values and company culture
- Delivered store sales and financial objectives by improving restaurant operations and developing leaders
- Forecasted business requirements, prepared operating budgets, approved expenditures and took measures to reduce overhead through strategic scheduling and negotiating better prices from vendors.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Deployment Engineer, IT
TGI Friday's
05.1993 - 09.2015
- Recommended and implemented equipment, software and procedures to improve accessibility of data and its ease of use
- Conferred with users to analyze, configure, or troubleshoot applications
- Recommended procedures or equipment or software upgrades to increase data accessibility or ease of use
- Verified currency, accuracy and completeness of incoming data to determine its usefulness database
- Supported users with application problems, helping them to analyze, configure and troubleshoot issues
- Traveled to install FOH and BOH IT equipment in new store opening environments as well as in existing restaurant location.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
Education
Bachelor of Arts - Business
Georgia State University
Atlanta, GASkills
- Analytical tool implementation Business solutions development
- Manage information flow Relationship building
- Develop tools Team supervision
- Workflow optimization Administrative support
- Business Processes and Procedures
- System Integration Testing
- Process Optimization
- Technical Support Oversight
Timeline
Director of Information Technology
Jackmont Hospitality Inc.
06.2023 - 10.2023
Business and IT Analyst
Jackmont Hospitality
10.2018 - 06.2023
Restaurant General Manager
Jackmont Hospitality, TGI Friday's Restaurants
09.2015 - 10.2018
Deployment Engineer, IT
TGI Friday's
05.1993 - 09.2015
Bachelor of Arts - Business
Georgia State University
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